Motadata IT Service Management (ITSM) helps you to deliver IT services that are aligned to your business goals in an uncomplicated way.
Today, IT has become an integral part of all businesses, and managing IT becomes complicated when a business grows. All growing businesses face the same issues: technicians getting flooded with tickets, security threats, compliance issues, ever decreasing efficiency of IT service delivery, lack of insight for IT transformation, limited scope of automation, etc.
A service desk that allows you to align your IT with your business.
Identify and resolve problems
Motadata Problem Management helps you to identify the root cause behind an issue. The helpdesk can receive multiple tickets for a single problem; for example, service unavailability because of server issues. A technician can correlate all related tickets to a single problem and manage the problem throughout its lifecycle thus reducing duplication of work.
Manage changes efficiently
Allow your technicians to handle changes like a project manager. A complicated change like new server installation can have an assigned technician, and he can manage the life-cycle across separate stages (approval, implementation, review, etc.). Prevent a technician from making unauthorized changes using approval.
Let end-users help themselves
Create a robust support portal for end-users that encourages them to find a solution to their issues before filing a ticket thus reducing the burden on IT service technicians. A solution to a recurring issue, like proxy settings, can be created as a knowledge content that is accessible from the customer portal. To make things better, we have a search bar, with advanced features, for requesters to search for a solution with confidence.
Create a standard service catalog
Eliminate all surprises from your IT service delivery with service catalog. Create a catalog with multiple service items, each having a defined form, workflow, SLA, task schedule and scenarios; which help end users to go through a defined process so as to match delivery with expectations. Our e-commerce style catalog can make a mundane task like travel itinerary request exciting for the end-users.
Never lose track of your assets
Managing assets shouldn’t be difficult. With Motadata Asset Management, technicians can manage all assets from a single place, both IT and Non-IT assets. A user can bring in all asset details into the system using agent-less and agent-based discovery methods and schedule the same if required. Our robust CMDB doubles up as an inventory which allows technicians to link assets with a purchase order and look up for in-stock assets when requested.
Save time with automation
Recurring tasks are time-consuming and mind-numbing. Motadata automation helps your technicians to focus on delivering value rather than doing menial tasks. Create challenging Workflows like the one that sends an email notification with a link to a knowledge article, talking about antivirus subscription renewal, to requesters who have filed a ticket with the keyword “Antivirus” in their subject line.
Relate multiple tickets and create a story. Know where the problem is.
Create simple and power automation to streamline processes.
Manage complicated changes with defined stages and custom rules.
Start managing your IT infrastructure with one unified platform