Enable your HR department to leverage your IT resources by automating mundane processes and shift focus on people-oriented activities.
Traditional HR continues to be burdened with cumbersome processes, which deprive them the time to focus on people-oriented activities.
In most cases, their needs aren’t synced with their organization’s IT services, causing wastage of available resources. They are deprived of a knowledge base where they can store and share valuable insights.
Since they can’t fully leverage their service desk, they miss out on the opportunity to automate common workflows.
Certain aspects of HR like payroll are highly sensitive, which acts as a barrier in moving to a service-desk like solution.
Modernize your HR processes using Motadata ticketing system and leave the mundane tasks behind. Focus what matters the most in any organization i.e. – “Your Employees”
Manage onboarding from Helpdesk
Automate onboarding activities and make HR more productive. Allow HR department to file HR related tickets with helpdesk, which could be automatically routed to a specific technician using a workflow. Create a special tag for HR related tickets and separate workflow and SLA that uses the tag. Create different workflows for new employee credential and employee-exit.
Create HR Knowledge Base
Answering recurring questions can be time-consuming. Create an FAQ on the customer portal to address frequently asked questions; it could be answers to frequently asked payroll related questions. For longer answers, create an article instead of a FAQ. Control who gets to write and view knowledge content.
Offer HR services through the service catalog
Late service is service denied. Automate and streamline common HR process like a change of personal details, submitting tax-related forms, payroll, leave request, etc. For each process create a service item in the catalog with dedicated workflow, SLA, task schedule, and scenarios. The catalog can be made available on both the technician and customer portals for use.
Maintain Data Privacy
You don’t want every technician to have access to sensitive info!! Create a technician group called HR and add technicians to it with group access control. Now only the group members will able to see requests assigned to the group.
Review your HR services
Want to know how good your services are? Capture a review whenever a service request is resolved; know what your requesters think about your services. Gather important data points from their comments and make your HR services better.
Lay down your processes and make necessary changes in the tool i.e. custom rules; technician roles, workflows, SLAs etc
Integrate third party HR tools with our ITSM service desk using REST API
Mobility of Information
HR personals can access the Helpdesk from anywhere using our app
Start managing your IT infrastructure with one unified platform