Take your campus experience to the next level with Motadata ITSM
Our service desk can transform the way IT services are consumed in schools and colleges by driving results from existing operations.
The IT-related challenges faced by schools and universities are particular in nature. Educational institutes have to maintain a robust IT infrastructure that is capable of handling a large amount of data and number of IT assets. On top of that, their IT services are consumed by tens of thousands of people on the campus.
Keeping their infra up and running is the biggest challenge for their IT administrators. They require an ITSM solution that can streamline their service delivery, and asset and purchase management processes.
Modernize your IT-infra using our Service Desk.
Keep your services open 24×7
Keep pace with the demands of your students. Make them feels their institute is always listening to them. Create a requester portal, accessible via web, allowing students to register their needs anytime from anywhere. Our web portals are optimized for mobiles so millennials can access the portal using their favorite devices.
Create a Service Catalog for Common Requests
Identify common requests that are recurring in nature; for example, request for a laptop, email credentials, etc. Create an e-commerce style service catalog of common services with predefined forms and workflows. Give your students, faculty, and staff a familiar experience of ordering something online; instead, here they are requesting for a service.
Track all Your Purchases from a Single Window
Whether you are purchasing software for your students or workstations for your faculty, you can streamline the process using our purchase management module. Our inbuilt purchase life-cycle tracker will help your IT department to stay on top of shipments and payments.
Effortlessly Manage Your IT Assets
Track and manage thousands of computers from our integrated CMDB. Import assets using a CSV file or schedule an automatic discovery of all IT assets in your network. Discover mobile workstations using our agent application. Our CMDB also doubles up as an inventory tracker. Map the requirement of your students, faculty, and staff with the actual assets in hand.
Use our advanced reporting to track issues that are taking the most time. Visualize issue-types to identify trends.
Streamline Service Delivery
Create a dedicated portal for people to submit tickets and avail services from a catalog.
Manage Asset Inventory
Discover all pingable IT assets and store their information in a CMDB. Track changes in hardware remotely from our tool.
Start managing your IT infrastructure with one unified platform