End-User Network Experience Monitoring

What is End-User Network Experience Monitoring?

End-user network experience monitoring is a way for IT teams to measure the performance of their networks from the point of view of the end users. It generates a holistic picture depicting the performance of each transaction during a user’s journey through an application, channels, platforms, or other services housed on the network.

Types of End-User Network Experience Monitoring Protocols

There are three major types of end-user network experience monitoring tools:

1. SNMP-Based Tools

These tools use Simple Network Management Protocol (SNMP) to establish a network-hardware interaction. They track real-time network status, use of resources (like CPU and memory use), bite volume transmission, etc.

2. Flow-Based Tools

These tools monitor the flow of traffic over a network to generate insight about protocols and users. These tools may also identify performance issues by inspecting the packet sequences between two IP addresses.

3. Active Network Monitoring Solutions

By inserting packets into the network and monitoring and assessing their reachability from beginning to end, these tools operate more proactively. They also measure other metrics like packet loss, round-trip time, bandwidth, etc.

How Does End-User Network Performance Monitoring Work?

End-user network performance monitoring works by collecting data from various sources across the network, like SNMP, flow data, packets, etc. Each source provides unique insight into the network status and performance of apps that run over it.

The IT team then collects this insight and works to identify performance issues that are stunting optimal end-user experience through the network. Major problems are thus prevented and minor issues handled without creating heavy disruptions to daily tasking in an organization.

The solutions can be deployed in the enterprise in the form of hardware, software, or cloud-based tools.

Why is End-User Network Experience Monitoring Important?

It is important to conduct end-user network experience monitoring because most enterprises today rely on computer networks for their operations and tasking. The following reasons make this activity important for a business:

  • End-user network experience monitoring helps optimize network performance within the enterprise. Through monitoring metrics like packet loss, latency, bandwidth, etc., it is possible to smoothen network-based workflows.
  • It helps detect issues with network performance before they escalate and compromise network resources in an enterprise.
  • Monitoring metrics like response time and network availability helps enhance end-user experience from accessing the apps and services through enterprise networks.

Benefits of End-User Network Experience Monitoring

End-user network experience monitoring empowers the IT staff to identify issues with the network and the corresponding services it facilitates. Additionally, there are several other benefits:

  • End-user network experience monitoring enhances the visibility of the network pertaining to its routers, switches, virtual machines, etc.
  • It helps to ensure high availability of the network and bandwidth for the end users to access all the resources, applications, and services housed on it.
  • It reduces the number of network-based interruptions and outages to business operations, helping enhance operational efficiencies.
  • It helps improve the quality of the overall network experience by the end users, including the use of network-based applications and services.

Leverage End-User Network Experience Monitoring for Better Performance

End-user network experience monitoring helps correlate network performance with app and service usage at an enterprise. It creates a detailed picture of the satisfaction and productivity levels of the end users from the available IT infrastructure.