N'ime blọọgụ a

Amartya Gupta

Onye ahia ahia ahia

Ọrụ nke Usoro ITIL

Imirikiti ụlọ ọrụ kwenyere na ndị ọrụ ha, ike ha, teknụzụ ha na usoro ha bụ akụ ha. Ugbu a, akụ ndị a na-enyere aka ịkwado ma mezuo ebumnuche na ọhụụ nke nzukọ. ,Rụ ọrụ nke ọma, itinye ego n'ọrụ na ike nke ngwaahịa na ọrụ IT nwere ike inyere gị aka n'ịmepụta azụmaahịa n'ahịa ahịa gị.

Ugbu a, nke a bụ ebe usoro ITL si arụ ọrụ. Ọba akwukwo ihe omuma nke teknụzụ (ITIL) bụ usoro a na-anabata nke ọma na ITSM. Ọ na-enyere òtù na ndị mmadụ aka ịghọta mgbanwe azụmahịa, uto na mgbanwe.

Ebumnuche ikpeazụ nke usoro ITIL

Ebumnuche ikpeazụ nke usoro ndị a bụ iji melite nnyefe IT na nkwado maka ọrụ azụmahịa. Ọ bụghị naanị maka nhazi usoro, kamakwa ọ na-emesi ike iji melite ikike nke usoro, ndị mmadụ na teknụzụ gụnyere ndị ahịa na ndị ọrụ.

Ntinye aka nke ITIL nwere ike bụrụ ihe mgbochi maka ihe ịga nke ọma nke cybersecurity, DevOps, resilience cyber, wdg.

Uru ITIL & ITSM

Uru otu a siri kwado usoro ITIL maka ITSM tinyere:

  • Nhazi siri ike nke azụmahịa na IT
  • Onye ahịa ma ọ bụ onye ahịa nwezuru afọ ojuju
  • Nweta ọrụ IT dị elu
  • Azụmaahịa dị ala site na iji ihe ndị ka mma
  • Nleta nke akụ IT na ọnụego metụtara ya
  • Akwụsị Mitigate ọrụ
  • Anagide gburugburu oru IT
  • Nọgide na-azụ ahịa

Iji chịkọta ya, uru bụ isi bụ n'ezie ịhazi usoro IT na nsonaazụ azụmaahịa achọrọ. Ugbu a itinye usoro na omume kachasị mma maka iwulite njikwa ọrụ IT (ITSM) dịkwa mkpa, anyị enweela akụkọ na nke a ebe anyị kọwapụtara. ka ITSM si akọwapụta ITOM.

Mmekọrịta dị n'etiti ITIL na ITSM

Ihe ewu ewu nke Library Infrastructure Library (ITIL) bụ obere ihe kpatara na ọ na-agbagwoju anya maka ndị ọrụ ịmata ọdịiche dị n'etiti ITIL & ITSM. ITIL bu de facto ITSM kpuchie ya. ITIL na-ezo aka na otu docs nke na-enye usoro na usoro nke usoro kachasị mma maka ịtọlite ​​IT Service Management (ITSM) nke ọma. Enwere ike inwe oge mgbe ị ga - apụ iji okwu abụọ ahụ gbanwere. ITIL na-etinye ihe niile na nkọwa ITSM n'elu. Naanị ijikọta ya, ITIL na-akọwa "otu", ebe ITSM na-akọwa "ihe".

Chohọrọ Ngwá ọrụ ITSM ziri ezi

Motadata's IT Service Platform dị mfe iji, dị mfe ịtọlite ​​​​ma nwee ihe niile ịchọrọ maka njikwa ọrụ IT nke oche enyemaka gị. Akụrụngwa ITIL V3 Compliant IT Service Management (ITSM) na-ahazi ozi, na-arụ ọrụ na-akwado usoro ọrụ, na-ewepụ mgbagwoju anya akwụkwọ / azụ azụ ma na-akwado ọrụ onwe onye maka nrụpụta kacha elu yana ahụmịhe onye ọrụ dị elu. Ọ natala Asambodo PinkVERIFY 2011 maka njikwa ihe mberede, njikwa nsogbu na arịrịọ arịrịọ ITIL.

Ikpokoro ahulata onu ogugu tiketi nke abata, na enye aka na iweputa ihe omuma, megharia onodu nke ijikwa otutu ihe, nyere ndi oru aka iwepu ihe nlere anya, kwenye ihe ichoro ma meziwanye oru nke Oru IT.