Telco Infrastructure Monitoring in Real-time

When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable.

One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.

It is a pure-play telecom focused business which develops & delivers communication products, SI services & OSS/BSS software solutions.

They’re carrying out network monitoring of more than 50 separate client’s networks. After using ManageEngine & other commercial NMS, they migrated to Motadata to get more flexibility. Today they rely on our NMS as a trusted software to monitor, display & alert on all the system metrics.

Before we dive deeper into this let us understand the key use cases for telcos first.

How is Network Monitoring helpful for Telcos?

Network monitoring softwares provide details regarding health & performance of network devices with the help of real time monitoring.

The tool alerts IT staff if a critical network is overloaded or if any IT infrastructure element is under-performance. Most of the NMS available in the market are capable of monitoring all the layers of telco infrastructure including sensors and globally distributed sites.

With the use of network monitoring software, telecom organizations can prevent downtime ultimately saving the cost of lost business due to outages.

It also helps in automating mundane regular tasks so that the IT teams can focus on more critical tasks which can help the organization with new strategies instead of fire fighting.

At times due to human errors, several IT infrastructures face capacity related issues. To have proper capacity planning you need to know how an element is being utilised over time and understand the trend report.

Right NMS for telco should have the above mentioned capabilities to be able to cater to telco’s monitoring needs.

Challenges in the Network Monitoring Journey

Before moving to Motadata the client evaluated ManageEngine and various proprietary Network Monitoring tools, however the desired results were not achieved due to the complexity in network deployment.

The other tools failed to offer scalability, flexibility to adapt to clients requirement, automation, integration with 3rd Party Systems,HA to ensure zero downtime, and robustness in SLA Monitoring.

They found the other network monitoring tools to be good, but the lack of control over their metrics and no flexibility was a very noticeable pain-point. All of them seemed unfeasible as a long-term solution.

At first, they considered carrying out network monitoring in-house. With the help of functionality on Linux, they had access to network traffic/ flow information right from their OS.

However, the problem with in-house set up was the lack of alerting, reporting, and notifications, in addition to a silo-ed view of the infrastructure. Ultimately that setup led to large quantities of mishandled data.

Incorporating a telecom BSS solution can address these issues by providing enhanced data management and seamless integration with existing network monitoring tools.

After realising that their network went dark, the in-house team started to look for new solutions. That’s when they came across Motadata. Shortly after a quick demo they started with POC.

Their primary requirement was to integrate their O/BSS software with NMS in order to monitor various Network Elements (Routers, Switches, Firewall), Server (Hardware), Application, and Database etc. at client location.

Network Monitoring Solution for Telecom Infrastructure

Motadata seamlessly integrated with client’s O/BSS solutions that made it more effective, efficient & scalable. The platform can monitor various SNMP devices (Firewall, Switches, Routers), Applications, Virtual Machines, Databases, Servers, Cloud Apps and Storage etc. on various critical metrics such as Downtime, CPU Usage, Memory Usage.

The elastic distributed deployment easily scaled with multiple remote pollers without increasing the TCO (as it is built on an open-source platform) They could customize every deployment with custom plugins. On top of that, open architecture made  it easy to integrate with virtually any 3rd party applications.

Motadata offered a robust HA solution, so when a failure occurs, this process recovers partial or failed transactions and restores the system to normal and ensures maximum uptime.

They could now monitor and manage service levels to drive continual service improvements with Motadata’s SLA management functionality.

They could now get proactive alerts and notifications if a threshold got breached, so that corrective actions could be taken. Their IT teams were able to detect process bottlenecks and enhance infrastructure capability with the help of in-depth information via alerts and periodic reports.

Key Takeaway

Motadata enabled the client to monitor and manage all the network devices, servers and applications across deployment. Client successfully met OSS BSS monitoring requirements for their NOC with Motadata.

They also achieved 100% visibility on SLA Performance. They experienced faster time to deploy as compared to other solutions they tried.

Motadata significantly minimized downtime for them as well as their individual deployments. They’re monitoring more than 10,000 devices overall.

Experience the power of Motadata with a free trial. We can quickly get on a call and understand your network requirements. Please feel free to reach out to us on