Make Administration a Part of Your Modern IT Infrastructure
Running your business shouldn’t be difficult. Simplify your day to day operations with an integrated inventory, track assets in production, and identify faults by correlating requests tickets with CIs.
Managing a business is a constant struggle between order and disorder. Without support from the IT infrastructure, administrators struggle with daily inventorying, changes, generating reports, and delivering admin related services.
Supercharge your business productivity with Motadata ITSM
Manage Non-IT Assets
Our asset management module offers a CMDB that doubles up to be your inventory. Manage Non-IT assets just like IT assets. Manage asset details and track their life-cycle. Track issues with a Non-IT asset by linking any related tickets.
A possible use case would be the Helpdesk receiving a request for chairs for new hires in the marketing department. An admin technician looks up the inventory for the in-stocked, non-assigned chairs and makes the necessary allotments.
Make Changes to Facilities less Chaotic
Manage major changes to your facilities using change management. Give a heads up to your employees when there would be a major downtime using the custom notification. Assign a technician to manage a change. Setup mechanism to plan, implement and review a change using Motadata’s ITSM.
A possible use case would be a technician handling a major change in the network using change management. He can pre-plan the downtime and send a notification when it happens. He can track the progress and keep others in the loop.
Drive Decision Making Using Data
Know your KPIs using reports. Know the health of your infrastructure. Make decisions to drive down cost based on hard data. Identify vulnerabilities with regards to IT and compliance.
A possible use case would be a technician generation a report telling the actual utilization of licensed software and making a suggestion whether more licenses need to be purchased or not.
Empower Users with Self Service
Create meaningful articles and FAQs for the customer portal so that requesters can find solutions to common problems. This would drastically decrease the workload on the service technicians.
A possible use case would be a technician creating an article guiding people on how to ask for a new access card.
Standardize Admin Services using a Catalog
Admin related services like asking for a new chair can be standardized by creating a service item having a predefined form, workflow, SLA, and approval. Admin related service items can be shown on the service catalog of the requester portal like an e-commerce website.
Customize our product to fit your organization rather than the other way round.
Automate report generating and capture important business KPIs.
Email to ticket
Automatically convert emails, requesting admin support, into tickets with a predefined category.
Start managing your IT infrastructure with one unified platform