Accelerate Digital Transformation with Modern ITSM
Enterprise are looking to accelerate Digital transformation with a modern ITSM for improved IT Business processes & IT service deliveryMotadata ServiceOps is an ITIL-compliant IT Service Management software designed to help your IT teams organize information, automate workflows, eliminate manual complexities, encourage self-service for maximum productivity, and superior user experience.
During these unprecedented times, it has become critical for organizations to be well-prepared to provide powerful support to a remote workforce.Enable quick resolution with efficient categorisation & prioritisation, promote self service, eases the complexity of managing multiple IT and Non IT assets , complies to audit requirements, and improves the performance of your IT Service Desk.
Deliver smarter, faster, and better IT services
Improve Agent Productivity
With smart algorithms enabling features such smart load management, assign tickets based on agent expertise, one click operations and collaboration between technicians
Improve User Experience
Motadata ServiceOps promotes user experience with features such as multi-channel request support, automate common issue resolution, get user surveys with a modern and highly simplified UI
With Intuitive reporting and Customizable Dashboard to stay on top of issues and resolve them within SLA
Go Beyond IT with Enterprise Service Management
One tool many uses. You can design templates with unique services for HR, IT-Admin, Marketing, & Finance teams – Read More
Motadata ITSM is PinkVERIFY for 6 process enabling you best practices for seamless roll out of your ITSM initiatives
Powerful Codeless and Dynamic Multi-level Workflow automation to empower IT admins to design custom business rules
Universal Advanced Search box with proactive filters for a “Google–like” search experience to quickly find relevant answers to queries
Smart Load Balancer to automatically assign tickets based on level of expertise, priority, availability, and load of technician
Powerful visuals, self-service portal, centralized knowledge base, and collaboration features for a seamless user experience
Built for Scale, it doesn’t matter whether you are handling 100 tickets or 100000, our ITSM software can handle it all
Automated process of Disaster Recovery to replicate the database of the main server in a remote server
Expert support for request, problem, change, and release tickets
ITSM ticketing system helps resolve tickets promptly based on priority
Auto asset discovery in Windows, Linux & Macintosh to know where your assets are located and who’s using them
Inbuilt browser based Remote Desktop
Get notified on SLA breach and measure SLA performance with compliance monitor
Support for issues raised via multiple channels – email, self-service portal, phone, chat, or in person
Anytime Anywhere ITSM – our ITSM mobile application allows a technician to remotely manage the helpdesk and access the asset inventory (CMDB).
Create recurring Tasks within a defined time interval with Task Schedule
Setup dynamic multi-level Approval workflows; get Approval/Rejection links on email for Email-based approval support
A complete IT Service Management (ITSM) solution aligned to ITIL Processes
Give your technicians the power to track and manage the lifecycle of every ticket and build a contextual relationship by relating data points across various ITIL processes. Let your technicians talk directly to requesters using collaboration and chat.
Capture the root cause behind unplanned disruptions in your infrastructure and business processes using a problem ticket. Relate multiple incident tickets (symptoms) with a single problem (root cause) and allow multiple technicians to work on a problem using the collaboration features.
Effectively manage, plan, implement and review changes to your IT infrastructure. View the entire Change lifecycle as separate stages and assign an owner to each stage. Create user-defined approval workflows to ensure the quality of a Change and add a backup plan in case something goes wrong.
Efficiently plan, schedule, and control the building, testing, and deploying of new and enhanced IT services authorized by the business while protecting the integrity of existing services. Ensure consistency in the implementation process across business changes, service teams, and end users.
Resolve issues before they become a ticket by directly giving access to knowledgebase articles from the self-service portal. Build a repository of experience that your technicians can use to resolve known issues, with the ServiceOps IT service management software.
Operate, maintain, deploy, and dispose of IT assets in a systematic way. Maintain a centralized repository to manage all CIs & map them to service desk tickets. Maintain records of hardware, software, and other assets with details from acquisition to expiry. Monitor and remotely diagnose assets quickly.
IT Service Management in the telecom industry includes a sequence of activities and processes to ensure ITSM services are available to end-subscribers.
IT Data Transparency
Guarantee IT data availability with complete accuracy across infrastructure regardless of its source
Business process improvement with successful processes completion within timelines
Understand the inventory status to track supply availability for meeting the forecasted demand
Manage both hardware and software assets efficiently with IT asset management
IT Service Desk for Enterprise
Motadata’s ITSM software offers ITIL processes and extensive features to improve an enterprise service desk’s efficiency and help them provide a seamless customer experience.
Service Level Agreement Tracking (SLAs)
Real-time metrics and events to track impact on IT service delivery
Configurable Ticket Categories
Customizable service desk categories based on user-specific requirements
Automatic Ticket Routing
Ticket assignment to a particular agent, or agents in user groups based on availability and skills, or as per pre-defined rules.
User-friendly GUI with easy-to-use widgets and dashboards
Full Self-Service Support
Motadata ServiceOps IT Service Management Platform lets you create online support portals so your customers can find answers and get help in a quick and simple manner.
Create a branded, easy-to-use portal where customers can create tickets, track progress of their queries, and talk to technicians through the ITSM ticketing system.
Reduce call volume by empowering users to find solutions for common issues by themselves. Customers can search the knowledgebase through advanced universal search.
Chat with fellow technicians and keep record of conversations through chat history to collaborate. Let your customers chat with technicians to find accurate answers quickly and create tickets from the chat itself.
Email to Ticket
Create incidents via email and reply to the email notifications to track the status of existing tickets. Manage which emails and domain servers should or should not create tickets from email.
Motadata ServiceOps Mobile App
Resolve IT Tickets Anytime, Anywhere.
Resolve your IT Tickets on-the-fly with the MotadataServiceOps ITSM Mobile App! Get the info you need to do your job at your fingertips. See devices, raise tickets, access user info, read agent discussions, etc. The app simplifies everything–from network inventory monitoring to helpdesk, and more. It lets your end-users quickly log tickets from their mobile app and allows technicians to respond to end-user queries.
● Create and assign Incidents on the go
● Resolve and close tickets from your mobile
● Send messages to the requester of a ticket on the go
● View the Audit Trail of a ticket and see what work has been done so far
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes
● Browse and read relevant Knowledge Articles/FAQs from your mobile
● Create new Assets, modify existing Asset details, and Search for an Asset using barcode scan