Key Highlights
Software Asset Management closes four gaps from one inventory: it normalizes messy titles into countable records, meters real usage to reclaim idle licenses, auto-uninstalls prohibited software, and syncs EOSL dates ahead of exposure.
License counting that starts from the truth.
Consolidate inconsistent discovered titles into single, recognizable records: the foundation for accurate license counting.
Rule-based normalization collapses different versions and editions of the same application into one standardized record.
Software Suite rules group individual applications (Word, Excel, PowerPoint) into their parent suite (Microsoft Office).
Entitlement counting at the agreement level, not the install level.
Measure how software is actually used, then reclaim what isn't.
Metering tracks usage time and last-used date down to the title and version, distinguishing active software from dormant installs.
Consumption-based license counting to surface reclaim candidates, e.g., 350 of 500 seats unopened in six months, for right-sizing renewals.
Define what is not allowed, and let the system enforce it.
Prohibited Software Rules match discovered installs by condition (for example, torrent clients) and notify the assigned user and admins.
Matches feed into an Auto-Uninstallation Policy that runs a silent uninstall command after a configurable delay.
Computer Exclusion exempts the few machines that legitimately need otherwise-restricted software.
That prevents false alarms while keeping the rest of the estate clean.
Stay ahead of end-of-support transitions instead of discovering them during an incident.
EOSL Sync securely fetches validated End-of-Life and End-of-Support data from Motadata's central SaaS repository.
It maps lifecycle status and dates (EOAS, EOES, EOL) onto each software record by matching name, version, and codename.
Proactive notifications fire a set number of days before a milestone.
Teams get the runway to plan migrations before security and compliance exposure sets in.
Intelligence
You need SAM the moment software stops being a list and starts being a liability.
->A vendor audit letter arrives and the install count can't be trusted.
->Renewal season means over-buying, because nobody knows real usage.
->Unauthorized or risky software keeps reappearing on endpoints.
->A critical application quietly passes end-of-support with no upgrade planned.
ServiceOps SAM is built for the IT and asset teams who own license compliance, software spend, and the security posture of what gets installed throughout the estate.
How It Works
Ingest software installs via scanning and classify by type (Managed, Prohibited).
Normalize raw titles and bundle applications into parent suites via rule engines.
Compare purchased entitlements to active installs and meter usage to harvest idle seats.
Compliance & enforcement:Auto-uninstall prohibited software and enforce mandatory apps on endpoints.
Sync software end-of-life dates from central repositories to flag security risks early.
Role-Based Value
The software estate stops paying twice, for idle licenses and for untracked audit exposure, because installs are normalized and compared against purchased entitlements.
The software estate stops paying twice, for idle licenses and for untracked audit exposure, because installs are normalized and compared against purchased entitlements.
Prohibited and risky software is detected and silently uninstalled, while Mandatory Software rules keep required tools in place.
Prohibited and risky software is detected and silently uninstalled, while Mandatory Software rules keep required tools in place.
Metering and usage-duration data turn idle installs into right-sized renewals, and suite bundling makes license counting start from the truth.
Metering and usage-duration data turn idle installs into right-sized renewals, and suite bundling makes license counting start from the truth.
Synced EOSL dates and milestone notifications flag end-of-support transitions ahead of exposure, rather than during an incident.
Synced EOSL dates and milestone notifications flag end-of-support transitions ahead of exposure, rather than during an incident.
From Visibility to Control
Cut license spend by harvesting unused licenses: metering and usage duration data turn idle installs into right-sized renewals.
Pass software audits with normalized, suite-aware install counts compared directly against purchased entitlements, ready for vendor compliance reports.
Eliminate prohibited and risky software through auto-detection and silent uninstall, while Mandatory Software rules guarantee required tools stay in place.
Plan EOL upgrades ahead of exposure using synced EOSL dates and proactive milestone notifications, instead of discovering unsupported software after it breaks.
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