Key Highlights
Discovery & Synchronization scans the entire estate continuously through agentless, credential-based, and agent-based methods, spanning on-prem networks and domains plus Nutanix private-cloud workloads, to keep one always-current inventory.
No single method covers everything, so ServiceOps uses all three.
Credential-less discovery scans the network with Nmap to find devices that cannot be authenticated.
Credential-based discovery uses WMI, SSH, SNMP, and SNMP v3 to pull deep detail from machines that can be.
Agent-based discovery installs a lightweight agent for continuous visibility on dynamic and roaming endpoints.
Together they close the blind spot each method alone would leave.
Discovery doesn't stop at the firewall.
Network and Domain scans cover the on-prem estate.
Nutanix private-cloud workloads (migrated to v3 APIs, with v2/v1 fallback for partial data) bring virtualized infrastructure into the same inventory.
Windows, Linux, and macOS (15 and 26) all land in one place.
Capture exactly the attributes needed, on any timeline.
Classification patterns capture the basics (OS, kernel) to identify each device.
Discovery patterns then pull in-depth detail based on that classification.
Custom WMI (Windows) or SSH (Linux/macOS) patterns for attributes beyond default scan: hardware hash, BitLocker, GPU, battery health.
Application Type Discovery identifies applications such as Nginx, PostgreSQL, and Tomcat on discovered hosts.
Scheduled scans keep the inventory accurate on its own.
Configurable Discover, Polling, and Ping schedules per scan: Once, Daily, Weekly, Monthly, or by Interval.
Discover schedules find and populate new devices. Polling schedules refresh details on existing ones.
Ping schedules confirm availability, with completion notifications and full scan history.
Intelligence
This capability fits when procurement, contracts, and assets have drifted into separate systems and the cracks between them start costing money. The symptoms are familiar:
The accuracy problem starts the moment tracking is manual. Each deployment, decommission, and relocation that goes unrecorded widens the gap between the register and reality. Unmanaged devices compound the problem because traditional discovery cannot reach what it cannot authenticate against.
When an audit, a security review, or a major change lands, the inventory teams reach for turns out to be a guess. Discovery and Synchronization matters most when the distance between the register and reality carries operational risk.
Standing up ServiceOps requires a baseline of everything owned. Remote offices or cloud accounts are coming under management. A compliance or security exercise demands proof of what is on the network. The environment changes faster than people can keep up.
In each case the requirement is the same: complete coverage that stays current, eliminating manual effort.
How It Works
Execute credential-less (Nmap), credential-based (WMI, SSH, SNMP), or agent-based discovery.
Scan IP ranges, Active Directory domains, and Nutanix workloads (v3 API, with v2/v1 fallback).
Use Discovery Service and remote Discovery Pollers to scan firewalled networks and remote sites.
Capture OS, kernel, hardware, and software details via extendable WMI/SSH discovery patterns.
Schedule Discover, Polling, and Ping scans (Daily/Weekly/Monthly) with email status alerts.
Apply global Discovery Preference Rules to create Asset or CMDB CI records automatically.
Role-Based Value
Coverage is not a matter of trust because agentless, credential-based, and agent-based scanning reach all on-prem and cloud devices in one inventory.
Coverage is not a matter of trust because agentless, credential-based, and agent-based scanning reach all on-prem and cloud devices in one inventory.
The inventory keeps itself current, scheduled Discover, Polling, and Ping scans track the environment as it changes, with no manual upkeep between audits.
The inventory keeps itself current, scheduled Discover, Polling, and Ping scans track the environment as it changes, with no manual upkeep between audits.
Custom attributes are collected through Classification and Discovery patterns on any timeline, so a new tracking requirement does not wait for a rebuild.
Custom attributes are collected through Classification and Discovery patterns on any timeline, so a new tracking requirement does not wait for a rebuild.
Discovered devices auto-populate as Assets or CIs per the Discovery Preference Rule, so the record is already there when a ticket needs it.
Discovered devices auto-populate as Assets or CIs per the Discovery Preference Rule, so the record is already there when a ticket needs it.
From Visibility to Control
No device goes unseen: credential-less, credential-based, and agent-based scanning reach authenticated and unauthenticated devices alike.
No environment is out of scope: Network, Domain, and Nutanix scans put on-prem and private-cloud workloads in one inventory.
No manual upkeep: scheduled Discover, Polling, and Ping scans keep records accurate as the environment changes, hands-off.
No waiting for a rebuild: Classification and Discovery patterns collect the custom attributes needed, on any timeline.
No data dead-end: discovered devices auto-populate as Assets or CIs per the Discovery Preference Rule, ready to feed the CMDB.
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