Key Highlights
Motadata ServiceOps lets each managed company run its own workflows, SLAs, catalogs, and schedules, all designed and governed from one central platform.
Each company gets its own approval and escalation logic, with no shared rule table to untangle.
Independent approval paths and escalation rules per company.
One company's workflow changes never affect another's.
Exposure prioritization by severity, exploitability, and exposure to real risk, not severity alone.
Service commitments are defined and tracked per company, not as one global target.
SLA monitoring, tracking, and notifications are configurable per company.
Each company's response and resolution targets stand on their own.
Notifications and escalation fire against the right company's clock.
SLA and escalation notifications reach technicians and requesters through Email, SMS, Microsoft Teams, WhatsApp, and Google Chat.
Each company offers exactly the services it subscribes to.
Per-client service catalog scoping.
Catalog items, forms, and fulfilment paths differ company to company.
Requesters see only their own company's offerings.
Automation runs on each company's operating rhythm.
Workflow creation for companies from the central platform.
Scheduled actions are configured per company use case.
The same schedule engine serves all companies from one console.
Automation is scoped to the company it serves, alongside the rest of that company's operating context.
Companies associate with Automation and Support Channels, so automated actions and intake channels are set per company.
The same association carries a company's requests, problems, changes, releases, and projects, keeping automated work attributable to the right client.
Automation is platform automation applied within each company's scope, not a separate engine per client.
Who can act on a company's workflows follows an attribute-based scope model.
Custom Scope Configuration sets which tickets a technician can view and update.
Workflow and approval actions stay bounded to the technicians scoped to that company.
Access rules are defined centrally and applied consistently to each company.
Intelligence
Managed service providers inherit process diversity by design. One client demands a two-stage approval on each change. Another wants same-day fulfilment with none. One shared workflow table forces the MSP to choose between over-governing the fast clients and under-governing the careful ones, and a mistake in a shared rule touches everyone.
Motadata ServiceOps gives each company its own workflows, SLAs, catalogs, and schedules on a shared platform, so process diversity is a configuration choice, not an operational risk.
How It Works
Define workflows, approval paths, and SLAs scoped to each client company.
Maintain independent client rule logic, avoiding shared rule tables or cross-client risk.
Assign dedicated service catalogs and fulfillment paths per client company.
Run scheduled automation per company on Once, Daily, Weekly, or Cron cadences.
Route SLA and escalation alerts to Teams, WhatsApp, SMS, or Email per client.
Author, maintain, and govern all client automation from one console.
Role-Based Value
Diverse client processes stay manageable because each workflow, SLA, and catalog is configured in one place.
Diverse client processes stay manageable because each workflow, SLA, and catalog is configured in one place.
A workflow change for one company cannot disturb another, so per-client process differences carry no cross-client blast radius.
A workflow change for one company cannot disturb another, so per-client process differences carry no cross-client blast radius.
Custom Scope Configuration keeps each technician's view and update rights inside the companies they serve.
Custom Scope Configuration keeps each technician's view and update rights inside the companies they serve.
Service offerings match each client's contract rather than a lowest common denominator, with approvals, escalations, and SLAs on their own definitions.
Service offerings match each client's contract rather than a lowest common denominator, with approvals, escalations, and SLAs on their own definitions.
From Visibility to Control
True per-client process. Each company's approvals, escalations, and SLAs run on their own definitions.
No cross-client blast radius. A workflow change for one company cannot disturb another.
Right-sized catalogs. Service offerings match each client's contract, not a lowest common denominator.
Project and task work included. Project and task management runs in MSP mode, role- and permission-based, so multi-step client engagements follow the same per-company governance as tickets.
Governed action. Custom Scope Configuration keeps each technician's view and update rights inside the companies they serve.
Central control. Diverse processes stay manageable because they are all configured in one place.