Key Highlights
In Motadata ServiceOps, each managed account is created once as a Company entity, with its own custom fields, email-domain auto-assignment, and per-company setup, while the whole portfolio runs from one Technician Portal.
Add each managed account as a Company record in the admin interface, with no separate deployment and no new instance to stand up.
Capture name, description, and email domains in the create-company form.
Managed Services Provider mode (license-gated) to show the Companies tabs under Admin > Organization.
Account addition with no need to provision, install, or maintain a separate system.
Extend each company record to match how the MSP actually tracks its accounts
Account-specific details such as contract dates and account tier.
Drag-and-drop custom fields on the create-company form for those details.
The Companies Custom Field tab governs the fields available for all accounts.
New users land in the right account, eliminating manual sorting.
New sign-ups are auto-assigned to a company by matching their email domain.
One or more domains can map to each company.
Assignment applies when a user is created with no company set and their email domain matches.
Assignment happens on the platform, consistently for all accounts.
Each company runs its own configuration while the MSP operates everything centrally.
Independent categories, workflows, SLA definitions, and approval chains per company.
SSO-only login enforcement per company: on for the parent by default, applied to any child individually.
Request, problem, change, release, and asset management for all companies from one Technician Portal, with one enable/disable toggle per portal.
Accounts start, pause, and end as configuration, not infrastructure.
Per-company portal toggling as accounts come and go.
Deleting a company also removes its associated Support Portal, so an offboarded account leaves nothing to decommission by hand.
Lifecycle changes are made centrally, throughout the whole portfolio, from one Technician Portal.
Intelligence
For a growing MSP, each new client used to mean either a separate help-desk instance to provision and maintain, slow and operations-heavy, or a flat shared system where all clients sat in the same undifferentiated space, forcing technicians to mentally separate accounts the platform did not keep apart.
Motadata ServiceOps collapses that work. A client becomes a Company entity with its own fields, domains, and setup, so onboarding is configuration. New users self-assign by domain, and technicians operate all accounts from one place regardless of how many sit behind it.
How It Works
Enable Managed Services Provider mode (license-gated).
The Companies and Companies Custom Field tabs appear under Admin > Organization.
Create the client as a Company with name, description, and one or more domains.
The create-company form takes drag-and-drop custom fields for contract dates, tier, and more.
Domains auto-assign new users to the right account.
Apply per-company setup: categories, workflows, SLA definitions, and approval chains.
Enforce SSO-only login per company where required.
Manage requests, problems, changes, releases, and assets for each company from one Technician Portal.
Enable or disable any company's portal as accounts come and go.
Delete a company to also remove its associated Support Portal, leaving nothing stranded.
Role-Based Value
Adding the next account does not add the next system because each client is created once as a Company entity, making growth a matter of configuration rather than deployment.
Adding the next account does not add the next system because each client is created once as a Company entity, making growth a matter of configuration rather than deployment.
Each account runs its own configuration while the portfolio operates from one Technician Portal, so oversight does not fragment as the book grows.
Each account runs its own configuration while the portfolio operates from one Technician Portal, so oversight does not fragment as the book grows.
New users land in the right account automatically through email-domain assignment, so nobody sorts requesters by hand.
New users land in the right account automatically through email-domain assignment, so nobody sorts requesters by hand.
Company custom fields capture contract dates, tier, and account specifics, so the record matches how the business actually tracks its clients.
Company custom fields capture contract dates, tier, and account specifics, so the record matches how the business actually tracks its clients.
From Visibility to Control
Faster onboarding. New clients go live as configuration, a Company entity, not a separate deployment.
Records that fit the business. Custom fields capture contract dates, tier, and account specifics.
Automatic sorting. Email-domain auto-assignment puts new users in the right account.
Single-pane operations. All accounts are managed from one Technician Portal, with portals toggled on or off.
Sprawl-free scaling. Add the next account. No new system required.
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