Key Highlights
Motadata ServiceOps connects client environments through one governed integration framework, with company context carried through records and identity handled at the platform level.
Each work object knows which company it belongs to
Requests, problems, changes, releases, assets, and projects all carry company context.
Company association also reaches user surveys, reports, dashboards, automation, and support channels, so all scoped areas read the same client context.
Company association keeps cross-module work attributable to the right client.
Reporting and scope rules read that company context consistently.
Identity is integrated once, at the platform, then applied to all companies.
LDAP and SSO user import and authentication, plus SCIM provisioning for user and group management from external identity providers.
One unified Common Login Page supports SSO, Google, Email, or Logon Name authentication.
New users auto-assign to their company when their email domain matches a configured company domain, complementing directory-based provisioning.
Identity integration is platform-level. Each company does not run its own separate identity provider.
Single sign-on rules default from the parent and flex per company.
SSO enforcement applies by default to the parent company's Technician and Support Portals.
Enforcement can be applied to an individual child company as needed.
The default-plus-override model keeps identity consistent, eliminating forced uniformity.
Extension happens through controlled interfaces, not open-ended access.
API access is governed with API key management and configurable rate limits.
Event notifications reach Email, SMS, Microsoft Teams, WhatsApp, and Google Chat.
The same governance applies regardless of how many client environments connect.
The connective layer protects data in motion by default.
An SSL connection between the application and the database encrypts data in transit.
Encryption applies platform-wide, covering all companies' integrated records.
Intelligence
Integration is where multi-client platforms often lose their boundaries. A naive approach wires each client's identity provider and tools in separately, multiplying the attack surface and the maintenance, and blurring which records belong to whom.
Motadata ServiceOps takes the opposite path: identity and API access are governed centrally at the platform, while company association travels with each record. Clients connect through one framework that keeps their data attributable and their access controlled.
How It Works
Tag each request, problem, change, asset, and project with its owning company.
Configure platform-level LDAP/SSO authentication and SCIM provisioning once.
Enforce company-level SSO policies inherited from parent defaults.
Control programmatic integration access via centralized API keys and rate limits.
Auto-assign new users to their respective companies by matching email domains.
Multi-channel alerts:Route event notifications over Email, SMS, Teams, WhatsApp, and Google Chat.
Role-Based Value
Clients arrive with their own identity providers and tool stacks, and the connective layer respects company boundaries at each step rather than requiring a per-client build.
Clients arrive with their own identity providers and tool stacks, and the connective layer respects company boundaries at each step rather than requiring a per-client build.
Identity is integrated once at the platform through LDAP/SSO and SCIM, avoiding fragile per-client identity sprawl as the book grows.
Identity is integrated once at the platform through LDAP/SSO and SCIM, avoiding fragile per-client identity sprawl as the book grows.
Company context follows records into surveys, reports, dashboards, automation, and support channels, so cross-module work stays tied to the right client.
Company context follows records into surveys, reports, dashboards, automation, and support channels, so cross-module work stays tied to the right client.
Single sign-on defaults from the parent and flexes per company, so a client's own policy can be honoured. No separate deployment required.
Single sign-on defaults from the parent and flexes per company, so a client's own policy can be honoured. No separate deployment required.
From Visibility to Control
Attributable everywhere. Company context on all records keeps cross-module work tied to the right client.
Identity done once. Platform-level LDAP/SSO and SCIM avoid a fragile per-client identity sprawl.
Flexible enforcement. Parent-default SSO with per-child override fits real client policies.
Scoped everywhere. Company context follows each record, from tickets through user surveys, reports, dashboards, automation, and support channels.
Controlled extension. Governed API keys, rate limits, and notification channels keep integration safe at scale.
Explore More