Key Highlights
Motadata ServiceOps gives each managed company a branded Support Portal at its own URL, created and maintained from one central Technician Portal.
The Branding option gives each company's Support Portal its own identity. No separate deployment required.
Each company's portal is reached at its own URL.
Per-company branding configuration from the central platform.
One IT administrator creates and maintains all portals from one Technician Portal.
Requesters see their own company's knowledge and news, not a shared feed.
Knowledge base scope is set per company, so articles reach the right audience.
Knowledge base articles carry expiry dates and scheduled review, so each company's content stays current.
Announcements target one or more selected companies, or all companies when none is selected.
Announcement visibility is controlled per portal, and lists export to Excel or CSV.
Each portal offers the services its company actually buys.
Catalog items and request forms are scoped per company.
Requesters raise and track tickets in a portal that only shows their company's options.
Portal configuration changes are made centrally and take effect per company.
One platform serves companies and regions in their own language.
Multi-language support keeps the portal experience consistent for all companies.
Language does not fragment operations: technicians still work one central console.
Each company's portal can resolve requests before they reach a technician.
Agentic Chat, a virtual agent, is available in the Support Portal in MSP mode.
External virtual-agent integrations extend that assisted self-service where a company already runs one.
A centralised knowledge base, scoped per company, backs both the virtual agent and requester search.
One Common Login Page supports SSO, Google, Email, or Logon Name authentication into the portal.
Intelligence
An MSP's brand promise collides with its operating model the day a client asks for "their own" support site. Standing up a separate instance per client multiplies maintenance. Giving everyone the same generic portal erodes the service's perceived value.
Motadata ServiceOps resolves the trade-off: portals multiply, the platform does not. Each company gets a branded portal, its own URL, its own knowledge and catalog scope, while the MSP operates everything from one console. Multi-language support extends the same portal to companies and regions in their own language. No separate system needed per locale.
How It Works
Provision dedicated client Support Portals directly from the central Technician Portal.
Apply custom branding and themes, with its own URL per client company.
Assign company-specific Knowledge Base articles, Service Catalog items, and ticket forms.
Publish broadcast announcements with per-company portal visibility permissions.
Deploy Agentic Chat and KB search to resolve routine client requests automatically in-portal.
Serve all client portal requests from one MSP technician console.
Role-Based Value
Each company gets a portal that looks like theirs at a URL that reads as theirs, with no separate deployment behind it.
Each company gets a portal that looks like theirs at a URL that reads as theirs, with no separate deployment behind it.
New portals are configuration on the shared platform rather than new estate to patch and monitor.
New portals are configuration on the shared platform rather than new estate to patch and monitor.
Per-company knowledge and Agentic Chat resolve routine issues inside the client's own portal, so fewer requests reach the queue.
Per-company knowledge and Agentic Chat resolve routine issues inside the client's own portal, so fewer requests reach the queue.
Requesters see only the services their company subscribes to, and announcements reach exactly the companies they concern.
Requesters see only the services their company subscribes to, and announcements reach exactly the companies they concern.
From Visibility to Control
Client-facing identity. Any company gets a portal that looks like theirs, at a URL that reads as theirs.
Zero added estate. New portals are configuration on the shared platform, not new deployments to patch and monitor.
Right-sized catalogs. Requesters only see the services their company subscribes to.
Content that stays current. Per-company knowledge base articles carry expiry dates and scheduled review, so requesters are not reading stale guidance.
Targeted communication. Maintenance notices and announcements reach exactly the companies they concern.
Self-service that carries through. Agentic Chat and a per-company knowledge base let requesters resolve routine issues directly inside their branded portal.
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