Halo Pricing in 2026: Plans, Costs, and What You Get

How much does Halo actually cost when everything is included in one plan?

If you are comparing service desk tools, Halo is likely to stand out for its approach to pricing.

Instead of separating features across multiple plans, Halo gives you access to IT service management, customer service, sales, projects, managed services, and other modules under one per-agent price.

That makes the pricing easier to understand, but the monthly rate is not the only number to consider. Your number of agents, region, and required onboarding can all affect what you pay.

In this guide, we break down Halo's pricing model, published rates, and the additional costs you should know about before making a decision.

So, what will Halo actually cost your team in 2026?

Halo Pricing at a Glance

If you are short on time, here is the structure before the detail.

Note: rates come from the official Halo pricing calculator. The figures above are the US rates, and Halo publishes prices in 12 currencies.

The most important thing to know is that there are no tiers. IT service management, customer service, sales, marketing, projects, and Halo AI all ship in the same price, so you never pay to unlock a feature.

The rate falls as you add agents. The calculator shows $99 per agent a month at 10 agents, and the figure drops as you license more, so a larger team pays less per person.

You only pay for agents. Agents are the people logging in to work tickets, deals, and projects, while your end users and customers who use the portal are always free.

One cost sits outside the calculator. Onboarding is required with every purchase and priced to the scope of your rollout, so the per agent rate is not your first year total.

What is Halo?

Halo is a service management platform from Halo Service Solutions. It handles service desks, customer service, sales, projects, and billing from one system.

It was recognized as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms. The company is based in the UK and sells worldwide.

It covers the same ground as other service desk platforms, across five areas.

There is IT service management for internal IT, enterprise service management for HR and facilities, customer service, a CRM for sales and marketing, and a PSA for managed service providers.

What makes it different is that all five come in one price. Most vendors sell these as separate products with their own licenses, while Halo puts them behind a single per agent rate.

The thing to keep in mind is what actually moves your bill. Halo does not charge by tickets, end users, or data volume, so your agent count is the only number that matters.

How Halo Pricing Works

Halo pricing comes down to three things: how many agents you need, which license type suits your team, and what your onboarding involves.

Your agent count sets the rate. The published price drops as you add agents, so a team of 70 pays less per agent than a team of 10.

Your license type does not change the price. Named and Concurrent licenses cost the same per agent, so you pick the one that fits how your team works rather than the one that costs less.

Onboarding is separate. Every purchase includes an onboarding package priced to your scope, and that is a one-off cost on top of the yearly license.

Named or Concurrent Licenses

Halo gives you two license types at the same rate, so it helps to know which one fits your team.

A Named license belongs to one specific agent. It suits teams where the same people log in every day and each one needs their own access.

A Concurrent license is shared across a pool and counts how many agents are logged in at the same time. It suits shift-based teams, teams working around the clock, and people who only need access now and then.

Halo Pricing by Agent Count

There is only one plan, so the table below shows what the published US rate works out to at different team sizes.

Note: $99 is the published US rate at 10 agents, billed annually. The per agent price drops as you add agents, so larger teams pay less than the 25 and 70 agent figures above.

Halo also publishes rates in 12 currencies, including pounds, euros, Canadian and Australian dollars, rupees, and rand. The calculator shows your local figure, so check it for your own region rather than converting the US price.

Everything is included at every size. A team of 10 gets the same CMDB, asset discovery, project management, AI agents, and reporting as a team of 70, since there are no feature tiers to move between.

The ARR Milestone Discount

Halo runs a discount scheme that most vendors do not, and it is worth knowing about before you sign.

As Halo hits its own revenue milestones, customers on standard pricing get compounded license discounts. The calculator currently shows a 5 percent reduction applied on top of the standard rate.

At 25 agents that takes the annual total from $29,700 down to $28,215. The discounts compound as more milestones are reached, so the saving grows over the length of your contract.

The Halo Enterprise Package

For large organizations, Halo offers a fixed-price option instead of per agent billing. It costs $1 million a year and covers unlimited licenses with funded implementation.

This suits companies where the agent count would push the per agent bill past that figure anyway. At $99 a month you would need around 840 agents to reach $1 million, and more than that once volume discounts are applied.

It also removes the onboarding cost, since implementation is funded as part of the package.

Charity and Not-for-Profit Pricing

Halo gives all not-for-profit organizations a 15 percent discount for the length of their contract. That applies on top of the standard per agent rate.

There is also the Halo Impact scheme. Selected charities and NGOs currently spending more than $1 million a year on software can get fully funded enterprise service management for life, subject to eligibility.

What About HaloITSM and HaloPSA Pricing?

If you have searched for Halo before, you have probably seen HaloITSM and HaloPSA listed as separate products with their own prices. That is worth clearing up.

Halo has brought those products together under one platform and one price. The service desk, the PSA, the CRM, and the customer service tools are no longer licensed separately.

This matters when you read older articles. Several guides still describe HaloITSM pricing as a set of tiers with features locked behind higher plans, and that structure no longer applies.

So Halo service desk pricing, HaloITSM pricing, and HaloPSA pricing are all the same figure now. You pay per agent and you get all of it.

What Halo Costs at Different Sizes

The per agent rate is only part of the picture. Onboarding, your region, and any discounts you qualify for all change the total. The figures below use the published US rate, so your own numbers will vary.

Note: these figures cover licenses only, except for the Enterprise Package. Onboarding is required with every standard purchase and priced to your scope.

The small-team figure covers 10 agents at $99 each. That is $11,880 a year for a service desk that includes asset management, project management, and AI, which would be paid add-ons at several other vendors.

The mid-sized figure covers 25 agents at $99 each, coming to $29,700 before the ARR milestone discount and $28,215 after it. A not-for-profit at the same size would pay around $25,245 with the 15 percent discount applied.

The large-organization figure is the Enterprise Package at $1 million a year. It only makes sense above roughly 1,600 agents, but at that size it also removes the onboarding cost and the agent count entirely.

What Increases Your Halo Costs

Four things raise a Halo bill above the per agent rate.

• Agent count: Every agent you add raises the yearly total, and agents are the only unit Halo charges for. This is the main thing that moves your bill.

• Onboarding: An onboarding package is required with every purchase and priced to your scope, so a complex rollout costs more than a simple one.

• Your region: Halo publishes rates in 12 currencies and the figure changes between them, so where you buy affects what you pay.

• Monthly billing: The published rates are for annual billing. Paying monthly is available, but the annual commitment is what the calculator quotes.

In the end, your Halo bill comes down to how many agents you license and what your rollout involves. It works best for teams that would otherwise be paying for several separate products.

Halo User Reviews: What Teams Actually Say

We went through Halo reviews on G2, Capterra, and other review sites to see what users actually think about the platform. The feedback is largely positive on value and flexibility, with the setup effort as the common complaint.

Users often praise how much they get for the price. Reviewers say features that cost extra elsewhere, such as asset management, project management, and reporting, come as standard here.

The customization gets praise too. Teams like being able to shape workflows, forms, and fields around how they already work rather than changing their process to fit the tool.

The main complaint is the initial setup. Reviewers say the platform takes time to configure properly, and that the number of options can feel like a lot at the start.

Support comes up on both sides. Some reviewers rate the support team highly, while others say response times vary depending on the issue.

These are the patterns we found in user reviews. Your own experience can vary based on how much you configure and which parts of the platform you use.

Top 5 Halo Alternatives to Consider in 2026

The table below lays out five alternatives side by side, so you can match one to your need.

Our guide to ServiceOps explains why joining the two matters.

Is Halo the Right Choice?

Halo is a strong fit for teams that want a lot of capability for one price, and that have the time to configure it properly.

Halo Works Best For

Halo is a strong fit for:

• Teams that want IT, customer service, sales, and projects on one platform

• Organizations tired of paying for modules and add-ons separately

• Companies that want published prices they can check before a sales call

• Managed service providers who need PSA and service desk together

• Shift-based teams that would benefit from Concurrent licenses

• Charities and not-for-profits, who get 15 percent off for the contract

• Buyers who want a 30 day trial with every feature switched on

These are the teams Halo fits best. One price with everything included works well for organizations that would otherwise license three or four separate tools.

Halo May Not Be the Right Fit For

The limits of Halo are mostly about setup effort and scope, not what it can do. Because onboarding is required and the platform handles service management rather than monitoring, it can fall short for some teams.

Halo may not be enough for:

• Teams that want to be live in days without an onboarding project

• Buyers who need the license cost to be their only cost

• Small teams that would use a fraction of what they are paying for

• Organizations that need network and infrastructure monitoring in the same tool

• Teams without the time to configure workflows and forms properly

• Companies that want AI watching their systems, not just their tickets

• Buyers who want one platform covering IT operations as well as the service desk

So it comes down to what you need. If you want a wide platform at one clear price and can invest in the setup, Halo is a strong choice. If you want monitoring and service management on the same quote, take a look at Motadata.

Conclusion

Halo's pricing is straightforward: you pay $99 per agent per month and get access to all major modules without moving between different pricing tiers.

The additional cost to consider is onboarding. Halo requires onboarding with every purchase, and the price depends on your setup. This means your first-year cost will be higher than the license cost alone.

Halo can still offer good value if you currently pay for separate tools for service management, CRM, project management, and other operations.

Before you decide, calculate the cost for your number of agents and ask for the onboarding fee. The $99 per-agent price is clear, but onboarding is part of the total cost you need to budget for.

If you want to explore an alternative that brings IT operations and service management together in one platform, get started with Motadata.

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