Overview
Nuvoco Vistas Corporation Limited is one of India's largest building materials producers, active across cement, ready-mix concrete, and modern building materials. As the business grew, so did its technology footprint: the IT function had become a patchwork of individual applications that made oversight difficult and slowed coordination between departments. Motadata replaced that setup with one platform spanning infrastructure and internal support.
Nuvoco set out to replace that fragmented setup with a single platform, one that could watch the infrastructure and run internal support side by side. Motadata delivered exactly that, pairing ObserveOps for infrastructure and network observability with ServiceOps for IT service management.
1,000
Network Devices
5,000
IT Assets Managed
4,100
Assets Under Patching
120
Service Technicians
The Challenge
Before Motadata, the everyday reality for Nuvoco Vistas's IT team was defined by five recurring frictions:
Fragmented visibility. Day-to-day visibility was split across disconnected tools.
Reactive to outages. Network disruptions became visible only after users felt the impact.
Context-poor requests. Requests reached the help team without enough working context.
Manual overhead. Repetitive administrative work absorbed much of each working day.
Scattered records. Hardware and licensing records were kept in scattered local sheets.
The Solution
One platform, deployed across infrastructure and support, answered each of those frictions directly:
Automatic discovery & monitoring
Automatic discovery and ongoing monitoring of connected network devices across the estate.
Severity-graded alerting
Severity-graded fault alerts raised across the whole environment, the moment something drifts.
Unified service desk
Incident, problem, and change handling brought together on one service desk.
Central asset inventory
A single asset inventory maintained across the organization, with no more scattered sheets.
Scheduled patching
Scheduled patch delivery to grouped, priority-ranked systems.
Staff get quicker answers to their everyday IT needs, and less time goes to manual upkeep.
Two products, one unified platform
Nuvoco runs two Motadata products side by side on one platform: ObserveOps for infrastructure observability and ServiceOps for IT service management.
The Results
With monitoring and service management sharing one platform, the day-to-day changed in ways the whole organization could feel:
One screen now shows the whole environment at a glance.
Issues are caught and cleared before they interrupt daily operations.
Staff get quicker answers to their everyday IT needs.
Less time goes to manual upkeep, and more to what matters most.
Every asset stays accounted for in a single trusted record.
“One screen now shows the whole environment at a glance, and issues are caught and cleared before they interrupt daily operations.”