Motadata NMS 7.x, comprising Motadata IIP, Motadata DAP and Motadata NCM, will reach End-of-Support on August 27, 2028. Customers with a valid support entitlement continue to receive support through that date. This notice sets out the transition terms and the actions customers should take.
Motadata is announcing the End-of-Support (EOS) lifecycle milestone for the Motadata NMS 7.x product family. Effective August 27, 2028, NMS 7.x will reach End-of-Support. Through that date, customers with a valid and applicable support entitlement will continue to be entitled to support for NMS 7.x.
Field | Detail |
Notice Date | August 27, 2026 |
Product Family | Motadata NMS 7.x |
Product Lines Covered | Motadata IIP, Motadata DAP, Motadata NCM |
End-of-Support Date | August 27, 2028 |
Status From August 28, 2028 | Unsupported |
For the purpose of this notice, Motadata NMS 7.x includes the following product lines and their applicable 7.x releases:
Motadata Infrastructure Intelligent Platform (IIP)
Motadata Data Analytics Platform (DAP)
Motadata Network Configuration Manager (NCM)
Unless expressly stated otherwise, all references to "NMS 7.x" in this notice collectively refer to the above product lines.
To give existing customers sufficient time to plan for the future of their environments, Motadata will continue to provide support for NMS 7.x during a defined transition period, subject to the terms of the customer's applicable agreement and active support entitlement.
Effective August 27, 2028, NMS 7.x will reach End-of-Support.
Through the End-of-Support date, customers with a valid and applicable support entitlement will be entitled to receive support for NMS 7.x in accordance with the terms, scope, service levels, exclusions, and other conditions of their applicable agreement.
As NMS 7.x is in the final stage of its product lifecycle, Motadata's engineering and maintenance activities for the product may be limited to those activities Motadata determines are appropriate for maintaining supported deployments during the remaining lifecycle period.
The announcement of this lifecycle milestone does not constitute a commitment to introduce new functionality, enhancements, platform certifications, integrations, operating-system support, third-party compatibility, or other product improvements for NMS 7.x.
Beginning August 28, 2028, NMS7.x, including the product lines identified above, will be unsupported.
Unless otherwise expressly agreed in writing by Motadata, after the End-of-Support date Motadata will no longer provide the following as standard for NMS 7.x:
Technical support or troubleshooting;
Product fixes, patches, hotfixes, or maintenance releases;
Security patches or vulnerability remediation;
Compatibility updates for operating systems, databases, browsers, infrastructure platforms, third-party products, or technologies;
Product enhancements or feature development;
Certification or validation of NMS 7.x against newly released technologies or environments.
Customers choosing to continue operating NMS 7.x after the End-of-Support date should understand that they will be operating an unsupported product and should independently assess the associated operational, security, compliance, compatibility, and business-continuity considerations applicable to their environment.
Customers currently operating any of the NMS 7.x product lines are encouraged to use the transition period through August 27, 2028 to review their long-term monitoring and IT operations requirements and determine an appropriate future strategy for their environment.
Customers should also ensure, as applicable to their own operational and regulatory requirements, that required product data, reports, configurations, records, and other information are appropriately retained or exported before the End-of-Support date.
Customers requiring assistance with data retention or export should contact their Motadata account representative or support@motadata.com during the transition period.
This notice describes Motadata's general product lifecycle position for NMS 7.x, including Motadata Infrastructure Intelligent Platform (IIP), Motadata Data Analytics Platform (DAP), and Motadata Network Configuration Manager (NCM), and is intended to provide advance notice of the planned End-of-Support milestone.
Nothing in this notice is intended to amend, replace, supersede, or otherwise modify the terms of an existing executed agreement between Motadata and a customer.
Where the terms of an applicable executed agreement expressly provide rights or obligations that differ from this general lifecycle notice, the applicable contractual terms will govern to the extent of such inconsistency.
Any services, support, assistance, or other engagement outside the scope of an existing entitlement or after the End-of-Support date, if offered by Motadata, will be subject to separate written agreement, scope, commercial terms, and availability.
Motadata reserves the right to update this lifecycle notice where reasonably necessary, subject to applicable contractual obligations. Motadata does not intend to bring the End-of-Support date forward.
For questions regarding an existing NMS 7.x support entitlement, customers may contact their Motadata account representative or support@motadata.com.
For information regarding Motadata's current product portfolio and commercial offerings, customers may contact their Motadata account representative or an authorized Motadata partner.