ServiceOps integrates seamlessly with Viber
From mobile conversations to structured resolution.
Why this integration matters
Support should be easy to reach. Not hard to access.
Not every user logs into a portal. Not every issue starts with a ticket.
Sometimes, users just want to message. Quickly. Simply. From their phone.
ServiceOps brings IT support to Viber. Turning everyday conversations into actionable service requests.
From inaccessible support channels to always-on communication. From delays to instant engagement.
Key Outcomes
What you unlock with Viber + ServiceOps
Accessible support anywhere
Allow users to raise tickets directly from Viber.
Faster issue reporting
Eliminate delays caused by portal or email dependency.
Real-time communication
Engage users instantly for faster resolution.
Higher user adoption
Meet users on a platform they already use daily.
Reduced support friction
Simplify how users connect with IT.
Conversational service experience
Make IT support intuitive, mobile-first, and human.
How it works
From message to resolution
Initiate
User sends a message on Viber.
Capture
ServiceOps converts it into a structured ticket.
Engage
Agents respond, ask for details, and collaborate in real time.
Resolve
Issue gets resolved with full visibility and tracking.
Core use cases
Designed for distributed and mobile-first teams
Field workforce support
Enable on-the-go employees to report issues instantly.
Remote user assistance
Provide seamless support for hybrid and remote teams.
Incident reporting
Allow quick escalation of issues through simple messaging.
Service notifications
Send updates, alerts, and resolution messages via Viber.
Customer-facing IT support
Extend IT services to external users or partners.
Multichannel service strategy
Unify Viber with other channels into one ServiceOps platform.
Persona Value
Accessibility meets efficiency
For Service Desk Leaders
Increase ticket intake without increasing complexity. Deliver consistent service across channels while improving user satisfaction.
For IT Directors
Expand support reach across distributed teams. Ensure no issue goes unreported due to access barriers.
For IT Operations Teams
Capture issues early. Resolve faster with real-time user interaction.
For CIOs and CTOs
Drive adoption of IT services. Improve service accessibility across the organization while maintaining control and visibility.
Enterprise Readiness
Simple for users. Structured for IT.
Every Viber message becomes a tracked request. Every interaction is logged, visible, and actionable.
You get the flexibility of chat. With the discipline of ITSM.
Accessible. Scalable. Accountable.
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