Integrate Motadata ObserveOps with ServiceNow for automated incident management and improved efficiency. Check how integration works and steps to configure.
Modern IT infrastructure and technology advancements have raised the bar for IT operations. Businesses now expect efficient service management while keeping up with increasing complexity and user expectations. To achieve this goal, it is best to integrate Motadata ObserveOps with ServiceNow.
Motadata ObserveOps is an advanced IT operations management platform that uses Artificial Intelligence (AI), Machine Learning (ML) techniques, and intelligent automation to streamline processes, monitor IT systems, and deliver actionable insights. ServiceNow, on the other hand, is a leading IT Service Management (ITSM) platform that enables better collaboration and management of IT workflows. Most top-notch businesses use ServiceNow for its excellent incident and change management capabilities.
By integrating Motadata ObserveOps with ServiceNow, IT teams can predict potential incidents in real time, improve response time, enhance operation efficiency, and streamline IT operations faster. This integration is essential for IT environments where downtime is no longer an option.
By bridging the capabilities of Motadata ObserveOps and ServiceNow, organizations can create a better IT operations ecosystem. Here are a few benefits of Motadata ObserveOps Integration with ServiceNow:
Real-time incident automation: Motadata ObserveOps constantly checks your servers, networks, applications, etc., for anomalies. When it identifies one, it triggers an alert and automatically converts it into an incident ticket in ServiceNow. This integration helps save time spent on manual incident creation and guarantees the IT team does not miss a critical event.
Improved operational efficiency: The integration saves IT professionals from performing repetitive tasks manually each time. It allows seamless workflows and automation of repetitive tasks, which helps team members focus on other crucial areas and strategic objectives.
Reduced downtime and faster resolution: Real-time insights attained from this functionality further allow IT teams to quickly view and resolve incidents resulting in minimal downtime and service interruption. Further, it helps team members to save time and work on other crucial areas within an organization.
The integration automatically creates an incident within ServiceNow as and when an alert is generated in Motadata ObserveOps. There are a few integration profile parameters on Motadata ObserveOps that professionals must configure to avoid delays in critical alerts. Automating this process will eventually improve response time and guarantee consistent workflow.
Administrators can create and customize integration profiles based on specific categories and urgency levels. They can map multiple fields like technicians, group, impact, etc., for tailored workflows that align with organizational policies.
The integration routes incidents intelligently to the right teams using different fields and parameters, such as priority, department, category, or technician availability. This automation smoothens the process and reduces manual intervention resulting in resolving incidents faster and efficient incident management.
It facilitates features like Auto Close Ticket and Ticket Status, providing more visibility into every stage of the ticket lifecycle. Auto Close Ticket reduces manual follow-up as it automatically closes the ticket once the issue is resolved or confirmed.
Integration between Motadata ObserveOps and ServiceNow is a smooth process. Just follow the below-listed step-by-step process:
1. Integration Profile Configuration: To configure your integration profile, set up fields and parameters like integration type, category, group, urgency level, service, etc., in Motadata ObserveOps. Also, make sure to meet all necessary prerequisites.
2. Map Essential Fields: It is important to align different fields, including categories, sub-category, services, urgency, etc., to ServiceNow parameters to ensure consistency. With proper synchronization between the two systems, you can even maintain accuracy and generate reports easily without putting any additional effort.
3. Enable real-time alerts: Once the integration is properly configured and fields are mapped, it is time to configure the alert system. Motadata ObserveOps trigger an alert instantly on identifying anomalies or critical events. Set predefined rules for incident creation which will help automatically trigger the creation of a ticket in ServiceNow.
4. Incident Monitoring and Management: Once incidents are automatically created in ServiceNow, administrators can monitor and manage them directly in real-time. All the insights, such as performance metrics and anomaly patterns from Motadata AIOps can be viewed for faster resolution. Users can access dashboards to further analyze incident trends and optimize current processes.
Apart from streamlining IT workflows, the integration process can bring in more benefits to any organization. Here are some of the main benefits of integrating Motadata ObserveOps with ServiceNow:
With manual handling of incidents, there were higher chances of encountering human errors. But with the intelligent automation capabilities that come with this integration, all critical tasks can be performed in real time with minimal errors. Additionally, real-time alerts automatically create incidents in ServiceNow.
Field mapping also guarantees better accuracy and consistency across both systems. Synchronization, further, helps prevent duplication of efforts and reduces human error.
The integration makes use of both ObserveOps and ServiceNow capabilities to resolve incidents faster. With Motadata ObserveOps, team members can identify errors in real-time which eventually helps reduce MTTR. Further, the set integration profile parameters help categorize and prioritize all incidents automatically based on urgency and impact. Thus, escalating approvals from dedicated teams and speeding up the resolution process.
The integration enables organizations to attain actionable insights into IT operations and make more informed decisions. For example, Motadata ObserveOps provides a unified view of operations by collecting and analyzing data from multiple departments across the IT infrastructure.
Further, these insights help predict potential problems and identify incident patterns and the root cause of the problem. Using this information, team members can optimize resource allocation and focus on other key areas. Further, both platforms can generate insightful reports and visuals to measure performance and implement long-term solutions.
Prerequisites:
Users must have access to Motadata ObserveOps and ServiceNow accounts.
Administrator-level permissions on both platforms must be available to configure integration profiles.
Both systems should be able to communicate over the network
Enables APIs for both systems
For support and assistance make sure you have technical documentation for both systems with you.
Steps to Begin:
1. Sign in Motadata ObserveOps platform with your registered email ID.
2. Navigate to the Menu and select Settings. Under the Settings page, go to the integration tab and choose ServiceNow. You can now view the Motadata ServiceNow integration screen and update the “Integration Profile” section.
3. In order to create an incident or event, you must have your Server URL, URL Time Out, Username, and Password details for ServiceNow account.
4. Now, you can create an incident or event within ServiceNow from the alert triggered in Motadata ObserveOps.
5. Proceed with the Reset button if you want to remove all existing field values. Similarly, the test button to check on the integration configuration process. Lastly, the save button once you have made all the changes to the field based on your requirements.
Follow these integration steps to activate the ServiceNow integration configuration.
Discover how Motadata AIOps can help you monitor your infrastructure in real-time and respond to issues instantly.