Introduction: A New Digital Reality Imagine you walk into your office on a Monday morning and discover that your internal systems are acting strange. User experience has gone through the...

Even the best IT projects may be derailed by ITSM problems, but people don't talk about them until you're already in the middle of implementation problems. Using an IT Service...

A combination of development and operations, DevOps is an efficient approach that is quickly replacing the traditional model of software development. The approach utilizes team collaboration, automation, fast feedback and...

The decision to invest in an IT Service Management (ITSM) and IT Operations Management (ITOM) platform is far more than a software procurement exercise; it is a strategic makeover that...