Key Takeaways Configuration drift happens when identical systems become inconsistent due to manual changes, quick fixes or missed updates. Manual control in distributed and hybrid cloud environments can be risky....

Key Takeaways Traditional ITSM tools often become financially unsustainable due to customization, licensing, and infrastructure rigidity These platforms struggle to scale beyond IT, limiting Enterprise Service Management adoption Workflow automation...

IT infrastructure has reached a decisive inflection point. What once centered on physical servers, on-premises storage, and static networks has evolved into a highly distributed, intelligent ecosystem spanning public and...

Key Takeaways Modern enterprises receive most service requests other than only IT department, i.e., from HR, Finance, Legal, Facilities, and more Manual approvals and siloed tools cause delays, confusion, and...