#1 ITSM Platform – Motadata ServiceOps
Discover the ultimate ITSM solution that simplifies your processes, automates repetitive tasks, and empowers your team to excel in delivering top-notch IT services.
Empower your IT team with an AI-enabled Service Desk for optimizing support through intelligent automation, reducing MTTR, and delivering exceptional end-user experiences.
Manage your IT and non-IT asset inventory with an asset manager that lets you cut down costs, simplify asset acquisitions, oversee asset lifecycles, and meet compliance requirements.
Embrace a patch manager to keep your systems up and running efficiently, mitigating security risks and ensuring timely updates.
We harness artificial intelligence to elevate the efficiency of IT service management processes, resulting in:
with automation, structured workflows, and data-driven insights.
by optimizing resource allocation and minimizing downtime.
by proactively identifying & addressing potential issues.
Motadata ITSM solution comes with a bunch of powerful features that help streamline your IT operations, automate workflows, and elevate service quality.
Resolve tickets based on priority, get notifications on SLA breaches, and measure how SLAs are performing.
Gain unparalleled insights by visualizing technician activities, help desk load, SLA breaches, pending requests, & more.
Efficiently escalate and expedite critical incidents to higher authorities for swift resolution.
Use intelligent built-in algorithms to distribute workload by volume, time, and other criteria.
Auto-assign tickets to relevant technicians using AI-based smart load balancing algorithm.
Embrace the power of AI to evaluate data and get actionable insights that enhance performance.
Top IT Enterprises have empowered their business with our proven IT Service Management (ITSM) solution. Now, it’s your turn to make the move and drive success.
Multi-Support Channels is like having IT assistance right where we need it, whether through chat, email, or even our trusty mobile app.
We were really impressed by how well Motadata’s ITSM solution could handle our growing needs. Even as we grew and needed more, it kept working great and performing at its best.
Auto Ticket Categorization has been a game-changer for our support process! It promptly routes all the incoming issues to the right teams, leading to quicker resolutions.
Asset Movement tracking feels like a vigilant guardian for our IT assets. It has made managing assets more efficient, ensured compliance, and put a stop to unauthorized use.
Smart Load Balance is our behind-the-scenes genius that sorts tasks, speeds up our responses, and keeps our whole system ticking smoothly. Couldn’t imagine our operations without it.
4.4 out of 5
4.6 out of 5
The Virtual Agent feature has truly been a lifesaver for us. With its round-the-clock self-service support and rapid issue resolution, our IT teams have been freed up to focus on what truly matters.