Effortlessly Track Service Level Agreement Compliance
Motadata’s Service Level Agreement (SLA) Management enables organizations to clearly define the level of services accepted by a customer from a supplier, laying out the metrics (Availability and uptime, Application response time, Performance Benchmark, Response Time etc.) by which that service can be measured. The platform helps users meet Service Level Agreements (SLAs) for the business-level applications and provides OOB performance reports for use in capacity planning and effective utilization of IT resources.
Drive Greater Customer Satisfaction with Proactive SLM
SLA Violation Mitigation
Define target values and get notified on SLA breach. Get details on achieved and remaining health trend in terms of % of SLA violation
Proactive Alerts & Notifications
Get alerts on service level violations along with violation time, % downtime, LF time and other details over a specific time period
Meeting SLA Compliance
Get details on SLA compliance status, SLA state, SLA lifecycle for the desired time period along with severity & timing compliance, i.e. number of times the violation occurred along with a history of violations
Get Holistic View of your Business Applications
Leverage detailed visualizations to quickly understand active SLAs, automate notifications to keep all the relevant parties informed, and get access to critical metrics to understand business level performance against service commitments. Monitor and manage service levels to drive continual service improvements.
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