Motadata ServiceOps redefines service desk operations with powerful automation, clear workflows, relevant integrations, and AI enhancements. With it, you can simplify your processes and elevate your service.
Empower your IT team with an AI-enabled Service Desk for optimizing support through intelligent automation, reducing MTTR, and delivering exceptional end-user experiences.
Manage your IT and non-IT asset inventory with our asset manager that lets you cut costs, simplify asset acquisitions, oversee asset lifecycles, and meet compliance requirements.
Embrace a patch manager to keep your systems up and running efficiently, mitigate security risks, and ensure timely updates.
We harness artificial intelligence to elevate the efficiency of IT service management processes, resulting in:
with automation, structured workflows, and data-driven insights.
by optimizing resource allocation and minimizing downtime.
by proactively identifying & addressing potential issues.
Motadata ServiceOps comes with several powerful features that help streamline IT operations, automate workflows, and elevate service quality.
Resolve tickets based on priority, get notifications on SLA breaches, and measure how SLAs are performing.
Gain unparalleled insights by visualizing technician activities, help desk load, SLA breaches, pending requests, & more.
Efficiently escalate and expedite critical incidents to higher authorities for swift resolution.
Use intelligent built-in algorithms to distribute workload by volume, time, and other criteria.
Auto-assign tickets to relevant technicians using AI-based smart load balancing algorithm.
Embrace the power of AI to evaluate data and get actionable insights that enhance performance.
Top IT Enterprises have empowered their business with our proven IT Service Management (ITSM) solution. Now, it’s your turn to make the move and drive success.
Multi-Support Channels is like having IT assistance right where we need it, whether through chat, email, or even our trusty mobile app.
We were really impressed by how well Motadata’s ITSM solution could handle our growing needs. Even as we grew and needed more, it kept working great and performing at its best.
Auto Ticket Categorization has been a game-changer for our support process! It promptly routes all the incoming issues to the right teams, leading to quicker resolutions.
Asset Movement tracking feels like a vigilant guardian for our IT assets. It has made managing assets more efficient, ensured compliance, and put a stop to unauthorized use.
Smart Load Balance is our behind-the-scenes genius that sorts tasks, speeds up our responses, and keeps our whole system ticking smoothly. Couldn’t imagine our operations without it.
The Virtual Agent feature has truly been a lifesaver for us. With its round-the-clock self-service support and rapid issue resolution, our IT teams have been freed up to focus on what truly matters.