As IT infrastructure has become the core of governance, IT teams have a lot of responsibility on their shoulders. Failed networks during major announcements, cyber-security breaches exposes confidential information, and more scenarios like these don’t just interrupt on-going public services but also impact public’s trust.
IT Department in Smart City collects data from multiple endpoints (Security Surveillance, Smart Lighting, Environmental Sensors, Waste Management, Critical Citizen Apps, Public Address system) which are increasing at a tremendous pace hampering the performance of IT Infrastructure and resulting in significant downtime (be it a disabled traffic lights, or a hacked CCTV system – both pose a serious threat to the city). Moreover, all the elements are being monitored separately and do not share information with one another. Hence there is a need on ground to have a single monitoring system like Motadata that collects data from multiple end points in various formats, visualizes it, sends alerts and gives meaningful insights on which the authorities can act upon. The solution helps you set up a central command centre from where you can control all the monitored elements that helps speed up response time, or time to resolution, which is a common performance indicator in the monitoring and management field.
Data Center Monitoring
Multiple departments within the Govt. organizations require a robust data center that can support huge IT Setup consisting of various end points such as Network Devices, Servers, Applications, Database, Storage, Virtualization, Cloud etc. This is exactly what Motadata provides with its integrated & unified approach to IT infrastructure monitoring & management that understands end-to-end operational processes. It helps in monitoring the Data Center in real-time, reduces bottlenecks, or fluctuation or bandwidth utilisation. All you need to do is – set thresholds and Motadata’s powerful alert engine, which will alert you each time something is not working as expected. The platform helps detect, identify, analyse and troubleshoot network issues with proactive alerts & remedy actions.
Government organizations deal with multiple vendors for separate IT Software Applications, and it becomes even more important to monitor critical applications for minimizing downtime. This is where Motadata helps Govt. organizations to monitor software application on various parameter or key metrics such as Performance Monitoring, System Availability, and other KPI Monitoring Parameters etc. With Motadata SLA Management, the Agreement clearly outlines the scope of work, Stakeholder’s obligation and general terms and conditions of all services covered. In case of a SLA breach the party who is at default pays the penalty as described in the SLA Agreement.
Helpdesk for Citizen Applications
Government anywhere in the world, work toward the betterment of its citizens, and helpdesk is a tool that bridges the gap between govt. authorities and its citizens. Motadata Helpdesk not only helps the citizens to register complaints such as road repair, sewage issues, water logging, overhead wires etc. but also helps in redirecting them to the right govt. department in order to get the queries resolved quickly. Moreover, it also helps in collecting feedback and providing information to the citizen on various govt. initiatives like – polio campaign, jan dhan yogna, scholarship schemes, farmers loans etc. or during emergency situations such as earthquake, floods, famine.
Log Management for Security Breaches
Often government invests in a robust monitoring solutions (firewall, vulnerability management, intrusion detection and prevention) to keep in control, vulnerabilities through which someone can access sensitive data in the form of security attacks. However, sometime being proactive does not help and you need to detect the actual breaches as they are being attempted. This is where log data really help. Motadata log management collects and analyzes log events in real-time for any suspicious activity or user behaviour. With proper analysis of this actionable data you can identify intrusion attempts, mis-configured equipment, safeguards confidential data, prevents unauthorized access, and detects security breach.
The platform delivers actionable business intelligence to quickly identify cyber-security threats, take automated corrective actions to mitigate possible damage, & analyse the log data to prevent future security threats. The capabilities include – correlation, forensic data, & more.
Motadata eliminates complexity from all the IT ops imaginable & gives you simplified visibility into: running processes, bandwidth & resource utilization, IT infrastructure, Information & User Data security, and also compliance, so that you can do a lot more with just one tool.
The platform empowers team to have better control over complete IT infrastructure & the ongoing which eventually strengthens security posture of the organization. Monitor different sites network performance from one single location and all under over dashboard.
Ensure compliance and security
Leverage our unified suite for user activity auditing, log analytics, regulatory compliance, password management, certificate management, periodic/ scheduled reports, & much more.
Govern multiple devices from one location
Focus on what matters the most to you, get all the metrics on one single dashboard & correlate network, flow & log data. Get a holistic view over complex IT infrastructure with a simplified tool.
Streamline IT support
Provide prompt IT support with ITIL ready solution available on the go (mobile & desktop versions available). Utilize self-service options & leverage comprehensive service desk for uninterrupted IT services.
Instantly Spot Suspicious Activity
Don’t risk losing your productivity to downtime & mitigate possible breakdowns and threats. Keep a bird’s eye over your network and get alerted or notified in case of unusual activity.
Start managing your IT infrastructure with one unified platform