Service Desk That Makes Your IT Delivery Seamless Across All Business Operation
Improve your relationship with your employeeswith a unified IT Service Desk software solution for ticketing, knowledge, problem, change, release, and IT asset management. MotadataServiceOps Service Desk is a scalable IT service desk software that meets the needs of enterprises of any size.Easily resolve issues or requests with the service desk solution and improve the overall quality of IT services by ensuring they are fully aligned to user needs.
Customize Service Desk Dashboard with Easy-to-Use Widgets
Access various Out-of-the-Box Reports to Easily Monitor Service Desk Performance
Seamlessly Integrate with Third-Party Vendors through REST API
Report, respond, investigateincidents and reduce the impact they cause the business by restoring service to normal as quickly as possible.
Resolve tickets promptly based on priority, get notified on SLA breach, and measure SLA performance with compliance monitor.
Offer standard services to your requesters from an e-commerce style catalog. Technicians can create items in the service catalog using templates and control the service delivery process of each item using dedicated workflow automation, SLA, scenario, and task schedule.
Multi-Level Workflow Automation
Automate tedious tasks for managing service requests with rule-based routing to auto escalate problems and send alerts when ticket status is updated.
Eliminate recurring issues, associate them to incidents, andanalyze the root cause of the incident to minimize the impact on business
Evaluate, plan, and rollback changes. Understand and analyze its impact and implement it with minimum risk based on standardized methods and procedures.
Plan, schedule, build and test software releases. Manage deployments to alleviate disruption to production environments.
Self-Service Portal with Knowledge Management
Let your requesters be self-reliant. Allow them to use a self-service portal to raise and track their tickets. Give them the ability to resolve their own issues by utilizing the knowledge base.Capture, organize, and make knowledge available to all.
Reporting & Service Analytics
Access various out-of-the-box reports to easily monitor service desk performance, identify problems, and make informed decisions. Generate custom reports and export them as PDF. Visualize KPIs on a custom dashboard and share it with your peers.
Enable your technicians to work remotely using our mobile app. Allow them to create, work, and modify tickets on the go. Give them access to the asset database and the knowledge base from Motadata’s iOS and Android apps.
Benefits of IT Service Desk Software
Align IT to Business:Our processes follow the detailed practices of ITIL, so, you can focus on your business goals and meet business expectations.
Improve Customer Satisfaction:You can resolve all IT issues faster with an easy-to-use single support platform and capture customer experience using our feedback form.
Standardization of IT Processes:Helps you to derive more value from your IT resources. Eliminate redundant issues.
Proactive and Continuous Improvements:Identify impending issues and prevent future breakdowns with our robust and dynamic platform.
Boost Employee Productivity:Automate your key operations with multi-level workflow automation, multi-channel (emails, self-service portal, and mobile app) support, universal search engine, and collaboration.
Integrations:ServiceOps can be pre-integrated with Motadata Network Monitoring System to automatically generate all the tickets related to network infrastructure. It can also be integrated with any 3rd party components through its open REST API.
Start managing your IT infrastructure with one unified platform