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Motadata ContactOps Platform
Make each line of communication profitable for your organisation
An integrated platform that helps you manage your inbound and outbound communication
Your communication lines exist as the bridge between the information you possess and the queries your leads have. At the same time, they can be used as the bridge of the value you are producing and the value you would want to generate. Every customer touchpoint can now be optimized with the Motadata ContactOps platform.
We have engineered a solution that gives you comprehensive control of your entire inbound and outbound communication system, without compromising on the nuanced insights of each communication data point. You can leverage the full potential of each SMS, email, and phone-call to reiterate your brand’s value proposition in a way that retains customers and coverts leads with one platform.
With the Motadata ContactOps suite, you can now:
Improve Customer experience
Platform comes with DNC Registry compliance support, so your communication lines are pursuing only the most effective leads. Configure campaigns with performance analytics and our fluid GUI.
User can configure Call flow for IVR and ACD. Entire flow is site configurable through attractive and user friendly UI. Pre-defined Action engines are available in the application.
Reports and information available from the system enable supervisor with comprehensive understanding of performance. Take course-correction at the right time, cut costs or train employees to turnaround your operations.
The system comes with seamless third-party API integration and boundless expansion with one central server to manage distantly located operations.
Scalable Architecture Now you can integrate and manage geographically dispersed contact centres with one central database server.
DNC Registry Support Easily take care of the DNC Registry avoid compliance errors.
Campaign Management Leverage the GUI to expedite agent efficiency. Manage multiple campaigns with absolute control on configurations.
Script Management Ensure that the conversation between the agent and the customer is optimized using text-based, editable scripts available to agents as per the campaign. Option to upload different scripts in the same campaign.
Engineered Call Disposition Once you have optimized the system, you can easily feed the data to the platform and simplify the workflow for daily operations.
Configure IVR and ACD on the Field Use our action-engine technology available via a lucid UI to manage the IVR and ACD actions taken as per each interaction.
Performance Analytics for Augmenting Results Supervisors get real-time data on campaigns, lists, productivity, scheduling and even the granular data on sessions. Train, Monitor, or Intervene as necessary.
Third Party API Integration Inbuilt interfaces for seamless integration with third-party APIs.