Sr. Customer Success Engineer

Job Title: Sr. Customer Success Engineer
Employment Type: Full Time
Experience: 2 to 5 years
Location: Ahmedabad
Qualification: Bachelor's degree in Computer Science & Engineering & BCA/MCA.
Vacancy: 2

Job Description:

  • Hands on Linux servers. Linux Certification will be preferable.
  • Sound knowledge about SNMP, TRAP and networking protocols.
  • Hands on windows servers, database, router and switch will be added advantage.
  • As a Network Engineer you will operate the company’s internal and external data communications systems, including LANs and/or WANs.
  • Primary role is Network Maintenance, Implementation and regularly testing and support. Also help monitor and maintain the Mindarray network infrastructure.
  • You will be responsible for the smooth operation of the access and backbone network, ensuring it is always available and performing well.
  • You need to provide technical support and customer service for our clients.
  • You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
  • You are team-oriented and a fast learner who combines excellent operational judgment with network, management and troubleshooting skills.

Responsibilities:

  • Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc) and troubleshooting techniques.
  • Excellent English communication skills.
  • Monitor and analyze live deployments proactively.
  • Monitor and respond to network incidents and resolve the problem.
  • Interface with Network Implementation and Engineering as necessary to support on-going network activities.
  • Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Follow the SOPs and create new knowledge base documents for frequent and complex issues.
  • Act as Network lead in researching, identifying, analyzing, resolving problems, and implementing solutions and/or enhancements.
  • Make recommendations based on problem research and analysis.
  • Develop and interpret network design and solutions to meet immediate and future business needs.
  • Follow the escalation matrix as and when required

Key Skills:

  • Communication Skill
  • Managing support inquiries via email, chat and phone.
  • Flexible to work in 24*7 environment
  • Good ability to work in a team environment with multiple team members.

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