Ayyukan Tallafawa IT

Isar da Sabis na IT Supercharge tare da Teburin Sabis na AI

Motadata ServiceOps na iya baiwa ƙungiyar ku damar shawo kan ambaliyar tikiti da gina ƙaƙƙarfan tsarin muhalli don samar da cikakkiyar Tallafin IT.

Saurin Magance Al'amura tare da Kayan aiki da hankali

Motadata ServiceOps shine mafita na ITSM mai ƙarfin AI wanda ke ba da aiki da kai kamar sanya tikiti ta atomatik, sarrafa kansa ta atomatik, faɗakarwa, haɓakawa ta atomatik, da sauransu. Don ɗaukar ambaliyar tikiti.

Bot Automation

Yi amfani da wakili mai kama-da-wane don magance abubuwan da aka sani, ba da damar masu fasahar sabis na IT su sarrafa lokacinsu da kyau.

Teburin Sabis Automation

Yi sarrafa kowane tsarin gudanar da zagayowar rayuwar tikiti ta amfani da ja da sauke maginin aiki.

mobile Aikace-aikacen

Ƙirƙirar haɗin kai na ma'ana tsakanin bayanai da abubuwan dogaro da aikace-aikacen taswira a cikin haɗaɗɗiyar dashboard don yanke shawara da sauri da kuma sanarwa.

Ƙirƙiri Tebur Sabis na Hankali

  • Sarrafa tsarin rayuwar buƙatun ad-hoc tare da sarrafa kansa ta atomatik kamar aikin kai-da-kai wanda yayi la'akari da aikin ƙwararru da ƙwarewar su.
  • Haɗa tare da ƙwararrun ƙwararru akan tikiti ɗaya don ƙuduri mai sauri.
  • Haɓaka tikiti ta atomatik bayan keta haddin SLA dangane da ƙayyadaddun ƙa'idodin aiki da kai don dacewa da fifikon tikiti.

Cikakken Tikitin Gudanar da Zagayen Rayuwa

  • Yi RCA daga tikiti ta amfani da sarrafa matsala.
  • Sarrafa canje-canje waɗanda ake buƙata don warware tikiti ta amfani da tsarin sarrafa canji.
  • Samun damar bayanan daidaitawa na kadarorin da ke da alaƙa da tikiti don gina ingantacciyar mahallin.

Yi Amfani da Ƙarfin Sabis na Kai

  • Yi ma'ajiya na jagorar tushe na ilimi don magance sanannun matsalolin da sauri da adana lokaci da ƙoƙarin masu fasaha.
  • Rukunin sabis na IT bisa sassa da amfani da damar rukuni don sarrafa wanda ya sami damar yin amfani da abin.
  • Ƙirƙiri kwarara taɗi don wakilin kama-da-wane don magance takamaiman al'amari kuma sanya shi ta hanyar tashar sabis.

Ƙirƙirar Haɗe-haɗe da Hankali Sarkar Kayan Aikin DevOps

M Portal

Yi amfani da hanyar yanar gizo mai sauƙin amfani kuma ba da damar masu amfani na ƙarshe don tada buƙatun kowane lokaci daga ko'ina.

Sarrafa fifiko

Karkatar da hankalin masu fasaha zuwa ayyuka masu mahimmanci ta hanyar sarrafa kai tsaye ga abubuwan da aka sani.

Babu Ƙaddamar da Kayan aiki

Ƙirƙiri n adadin ayyukan aiki don sarrafa ayyukan tafiyar da ayyuka ba tare da rubuta layin lamba ɗaya ba.

Shirya matsala A kan tafiya

Ba da damar masu fasaha suyi aiki da samun damar tikiti daga aikace-aikacen hannu.

Sauƙaƙan Rahoto akan Ma'auni

Yi ƙididdigewa da bin mahimman ma'auni kamar MTTR, MTTA, MTBF, da dai sauransu ta amfani da rahotanni na al'ada.

Haɗu da SLAs

Saita SLA na tikiti bisa fifiko kuma ayyana ma'aunin haɓaka don hana kowane nau'i na cin zarafi.

Tushen amsoshin ku guda ɗaya ITOps kalubale