Software Gudanar da Matsala

Rage Tasirin Al'amuran IT

Samar da Ingantaccen Samar da Sabis tare da Gudanar da Matsalolin ITIL.

Fara don kyauta

Ɗauki hanyar Proactive da ITIL Matsalolin Gudanarwa

Motadata ServiceOps Gudanar da Matsalolin Platform na ITSM na iya taimaka muku Rage Rushewar Maimaituwa da ke Faruwa a cikin Kayan Aikin IT da Inganta Gamsarwar Abokin Ciniki.

Kawar da Matsalolin IT da ke Maimaitawa tare da Tushen Tushen Tushen

Samun babban gani cikin al'amurran da suka shafi tsari ta hanyar ganowa da gano tushen abubuwan da ke faruwa akai-akai.

  • Yi rikodin bayyanar cututtuka kuma bincika tasirin
  • Samar da matsuguni na wucin gadi ko mafita
  • Riƙe sanannun bayanan kuskure
key Amfanin
  • Ingantaccen Samuwar Sabis
  • Ingantacciyar gamsuwar mai amfani

San ƙarin mafi kyawun Ayyukan Tikitin mafi kyawun ayyuka mafi kyau

Hanzarta Tsari Tsari tare da Bugawa Ayyukan Ɗaukakawa

Sarrafa matsalolin da kyau ta hanyar sarrafa ƙananan ayyuka tare da tushen abubuwan da suka shafi matakai da yawa ko gudanawar aiki na lokaci-lokaci.

  • Canza matsayi ta atomatik akan tikiti bisa sharuɗɗan da aka riga aka ayyana
  • Fara ta atomatik rufe abubuwan da ke da alaƙa lokacin da matsalar ke rufe
  • Sanarwa ta atomatik kan matsalolin don hana kwafin abin da ya faru
key Amfanin
  • Ingantaccen ROI
  • Saurin Amsoshi

San ƙarin mafi kyawun Ayyukan Tikitin mafi kyawun ayyuka mafi kyau

Sauƙi Haɗawa da Wasu ITSM tafiyar matakai

Tabbatar da babban sabis na sabis ta hanyar haɗin kai ta amfani da sarrafa matsala tare da sauran hanyoyin ITSM kamar aukuwa, canji, ilimi, da sarrafa kadara.

  • Haɗa irin waɗannan abubuwan da suka faru zuwa matsala
  • Aiwatar da canji kan gano mafita ta dindindin ga matsala
  • Buga labarai na tushen ilimi don tunani na gaba
key Amfanin
  • Ƙarfafa Ayyukan Aiki
  • Kyakkyawan Ganuwa

San ƙarin mafi kyawun Ayyukan Tikitin mafi kyawun ayyuka mafi kyau

Inganta Naku
Ayyukan Sabis Da 30%

Other Features

Kawar da Matsalolin da ke faruwa da Rage Rushewa zuwa Ayyukan Kasuwancin da ke Ci gaba da Gudanar da Matsalolinmu.

Matsalar Taswira

Alama kuma haɗa matsala azaman sananne kuma tabbatar da cewa wakilai suna da cikakkiyar mahallin don samar da ƙuduri mai sauri.

Rahotanni & Dashboards

Sauƙaƙan samar da rahotanni da hangen nesa bayanai ta hanyar dashboards don gano alaƙar matsala da abubuwan da ke faruwa.

Filin kai-da-kai

Rage tikiti masu shigowa ta hanyar baiwa masu amfani damar nemo hanyoyin magance matsalolin gama gari cikin sauki ta hanyar hanyar sadarwa.

Ƙungiyar Kadari

Sauƙaƙe samun duk mahimman bayanai masu alaƙa da kadara yayin nazarin matsaloli ta hanyar alaƙar kadarorin zuwa tikitin matsala.

Sabis na Girma

Gyara bayanan matsaloli da yawa a tafi ɗaya. Sabunta matsaloli da yawa shine dannawa kawai!

Nemo matsaloli a cikin daƙiƙa ta amfani da al'ada da matattarar madaidaitan mashigin bincike na ci gaba.

eBook

Tebur Sabis na IT, Cikakken Jagora

Jagora don Yin cajin Isar da Sabis ɗin ku.

Zazzage EBook

Motadata SabisOps

Cikakkar Magani Ga Duk Ƙungiyarku

Wasu Modulolin ServiceOps

Gudanar da Bala'i

Yi RCA akan abubuwan da suka faru

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Canja Canja

Sarrafa canje-canje a cikin kayan aikin ku na IT

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Gudanar da Gudanarwa

Sarrafa tura sabbin abubuwa a cikin aikace-aikacen kasuwancin ku

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Gudanar da Ilimi

Sarrafa ilimin ƙungiya

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Gudanar da facin

Tsarin sarrafa faci ta atomatik
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kadari Management

Sarrafa tsarin rayuwar kayan masarufi da kadarorin software

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Project Management

Shirya kuma aiwatar da sabbin ayyuka

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Kayan aikin sabis

Kunna masu amfani na ƙarshe don taimakawa kansu

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bincika Sabis

Maganin Gudanar da Sabis na IT mai Sauƙi don Amfani, Mai Sauƙi don Saita, kuma yana da Duk abin da kuke buƙata don Samar da Ƙwarewar Isar da Sabis na IT mara kyau.

Gwada ServiceOps na tsawon kwanaki 30

Zazzage software ɗin mu kyauta tsawon kwanaki 30

Jadawalin Demo Tare da Masanin mu

Yi rajista a cikin kalandar mu da gogewa ServiceOps kai tsaye.

Tuntuɓi zuwa Siyarwa

Har yanzu, kuna da tambayoyi? Ku ji daɗin tuntuɓe mu.

Kuna da Tambayoyi? Da fatan za a tambaya, Mun Shirya don Tallafawa

Idan ba a jera tambayar ku anan ba, da fatan za a ji daɗi don neman taimako.

Yi tambayar ku

Akwai ƴan dabaru don kafa tsarin sarrafa matsala mai nasara. Na farko, ayyana da rubuta iyakar tsarin da ayyana ayyuka da nauyi. Sa'an nan kuma, gano da kuma ayyana a sarari ma'anar amsawa da faɗakarwa.

Tabbatar cewa kun fahimci bambanci da alaƙa tsakanin aukuwa da matsaloli kuma kafa ingantaccen tsarin sarrafa abin da ya faru. Yi amfani da dabarar "5 Whys". Bayar da sanannen bayanan kurakurai don ingantaccen magance matsala da amfani da sarrafa matsala tare tare da sauran hanyoyin ITSM don samar da ƙarin ƙima.

A ƙarshe, tabbatar da cewa kuna da ƙayyadaddun KPIs da ingantaccen tsarin rahoton gudanarwa.

Akwai nau'ikan hanyoyin sarrafa matsala iri biyu - Gudanar da matsala mai aiki da amsawa.

Gudanar da Matsalar Proactive yana mai da hankali kan gano abubuwan da suka faru nan gaba da hana su sake faruwa ta hanyar ganowa da kawar da tushen tushen kafin su sami damar haifar da rushewar sabis.

Gudanar da Matsala mai Aiki yana mai da hankali kan mayar da martani ga maimaita abubuwan da suka faru ta hanyar tantance tushen dalili da ba da shawarar mafita na dogon lokaci. Yana da mahimmanci a gane waɗannan abubuwan da ke faruwa a matsayin matsaloli, a cikin wannan yanayin.

Don haka, an fara gudanar da matsalar aiki mai ƙarfi a cikin ayyukan sabis amma gabaɗaya ana ɗaukarsa a matsayin wani ɓangare na ci gaba da inganta sabis kuma yana da nufin gano matsaloli da hana aukuwar al'amura kwata-kwata, yayin da ana aiwatar da sarrafa matsalar mai da hankali azaman wani ɓangare na ayyukan sabis tare da manufar bi- akan abubuwan da suka rigaya suka faru.

Tsarin magance matsalar yana taimakawa wajen ganowa da fahimtar tushen abin da ya faru da kuma tantance mafi kyawun hanyar kawar da wannan tushen.

Mai sarrafa matsala yana kula da tsarin gaba ɗaya na ƙuduri don wata matsala. Suna tsarawa da jagorantar duk wani nau'i na ƙoƙarin warware matsalar wanda ya ƙunshi haɗa ƙungiyoyin da suka dace, kayan aiki, da bayanai.

Ayyukan masu gudanar da matsala sun haɗa da tafiyar da zagayowar matsala, kawar da abubuwan da suka faru daga faruwa, rage tasirin abubuwan da suka faru, samar da mafita na wucin gadi ko hanyoyin warware matsalar, samar da ingantattun hanyoyin warware batutuwan da aka sani, da kuma yin nazarin yanayin yanayi.

An aiwatar da shi ta hanyar da ta dace, sarrafa matsala na iya ba da babbar ƙima ga ƙungiyar ku. Yana ƙara ƙimar ƙuduri na farko ta hanyar samar da mafita na dindindin ga abubuwan da suka faru maimakon tsayawa kawai a wuraren aiki. Ta wannan hanyar tsarin sarrafa matsala yana rage tasirin abubuwan da ke faruwa akan ayyukan da ke gudana kuma yana hana kusan duk abubuwan da suka faru da suka faru don haɓaka yawan amfanin mai amfani.

Gudanar da matsala yana taimakawa wajen tsaftace ƙirar sabis ta hanyar gano tushen tushen don tabbatar da ingantaccen isar da sabis da ƙarfafa amincewar masu amfani. Yana taimakawa wajen kawar da kurakurai a cikin ayyukan ƙungiya ta hanyar takaddun da suka dace kuma yana rage lokacin da ake ɗauka don murmurewa daga waɗannan gazawar ta hanyar kiyaye tushen ilimi na tsari.