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Motadata Docs

Claiming a Request

You can assign requests to yourself and take its ownership. You become the point of contact and can initiate an approval process. Steps to claim a request is same as assigning the request to other technicians.

Option 1: Claiming from List Page:

  • To claim a single request, you can use inline edit, and assign request to yourself.
Select your name in technician dropdown
Select your name in technician dropdown
  • To claim multiple requests, select the requests, click Take Action dropdown, and select the Claim option as shown below.
Select the Requests to Claim
Select the Requests to Claim

Option 2: Claiming Requests from Details Page:

On the details page, click on the Assigned to dropdown, and select your name to assign a request as shown below.

Claim request on details page
Claim request on details page