Create SLA
The create page helps you to create an SLA with custom conditions and rules. To create an SLA, on the list page, click the Create SLA button on the top-right corner, and the page appears.
The create page helps you to create an SLA with custom conditions and rules. To create an SLA, on the list page, click the Create SLA button on the top-right corner, and the page appears.
Enter the following details:
You can also click the Add Condition Group button to add more conditions in the SLA. Click on Remove All Conditions to remove all the conditions of the SLA.
To configure OLA,
Once all the details are filled, click Create, and the SLA gets created. By default, it is enabled.